Bilingual Patient Care Coordinator

INNOVATIVE PHYSICAL THERAPY AND FITNESS CENTERS, LLC

Dover, DE

Job Description
Job Description
Patient Care Coordinator / Physical Therapy Tech – Job Description
Schedule: M-F 8-4pm
Overview
The Patient Care Coordinator / Physical Therapy Tech supports both administrative and clinical operations in an outpatient physical therapy environment. This hybrid role ensures a smooth, positive patient experience while assisting clinicians with treatment preparation, patient flow, and basic clinical tasks. The ideal candidate is organized, friendly, and comfortable working in a fast‑paced, patient‑centered setting.
Key Responsibilities
Patient Care Coordination
Greet patients, check them in/out, and provide excellent customer service
Schedule and confirm appointments, evaluations, and follow‑up visits
Verify insurance benefits, obtain authorizations, and communicate coverage details
Collect copays, process payments, and maintain accurate financial records
Answer phone calls, respond to messages, and route communication appropriately
Maintain organized patient records and ensure compliance with privacy standards
Support daily clinic operations, including managing patient flow and resolving scheduling conflicts
Physical Therapy Tech Duties
Prepare treatment areas and ensure equipment is clean, safe, and organized
Assist Physical Therapists with non‑clinical tasks such as setting up modalities, gathering equipment, and supporting patient transitions
Guide patients through basic exercises as directed by licensed clinicians
Monitor patient safety during sessions and communicate observations to the PT
Maintain clinic cleanliness, including treatment rooms, gym areas, and equipment
Restock supplies and support overall clinic readiness
Qualifications
High school diploma or equivalent required; associate degree preferred
Prior experience in healthcare, physical therapy, or customer service strongly preferred
Knowledge of insurance verification and authorizations is a plus
Strong communication, customer service, and organizational skills
Ability to multitask and work efficiently in a busy outpatient environment
Comfortable using electronic medical records (EMR) and basic computer applications
Professional, reliable, and committed to delivering an excellent patient experience
Ability to follow clinician direction and support safe patient care
Interest in rehabilitation, wellness, or healthcare fields

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Vacancy posted 3 days ago

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