Full-Time Personal Lines Customer Service Agent

Job Description

Job Description

Join the Justin Sorensen Agency, a dynamic team based in Muncie, Indiana, committed to providing outstanding customer service for personal lines insurance. As part of our dedicated team, you'll be at the forefront of enhancing client relationships and delivering exceptional service.

In the role of Full-Time Personal Lines Customer Service Agent, you will engage directly with clients, addressing their insurance needs and ensuring they feel valued and supported. Our office environment fosters positive interactions and a welcoming atmosphere, making it an ideal place for those who are motivated and enthusiastic about client service.

If you excel in communication and have a genuine interest in helping people navigate their insurance options.

Justin Sorensen offers an exciting opportunity to grow your career while making a meaningful impact on our clients' lives. We invite you to bring your positive energy and commitment to excellence to our team.

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Customer Interaction: Engage with clients to understand their individual insurance needs and provide exceptional service.

Policy Management: Assist in managing clients' personal insurance lines, ensuring policies remain current and tailored to their needs.

Claims Assistance: Provide support and guidance during the claims process to ensure a smooth experience for clients.

Problem Solving: Address client inquiries and issues promptly, offering solutions or escalating matters as necessary.

Relationship Building: Cultivate long-term relationships with clients to ensure continued satisfaction and loyalty.

Cross-selling: Identify opportunities to offer additional insurance products or services that benefit the client.

Licensure: A valid Property & Casualty License in the state of Indiana is eventually required but paid support is available..

Communication Skills: Exceptional interpersonal and communication skills are essential for engaging with clients and team members effectively.

Experience: Previous experience in insurance sales or a customer service role is highly desirable.

Problem-Solving Skills: Ability to understand client needs and offer appropriate solutions.

Customer-Focused: Strong commitment to enhancing the client experience and satisfaction.

Team Collaboration: Ability to work collaboratively in a team environment and build positive relationships with colleagues.

Attention to Detail: Strong organizational skills and attention to detail are critical for managing client accounts and documentation.