Mitigation Team Coordinator, Emergency Services

Job Description

Job Description

OVERVIEW
The Team Coordinator, Emergency Services is responsible for assisting the Project Managers and Superintendents with the clerical, administrative & accounting functions of selling and managing jobs. They are also responsible for handling the entire phone duties associated with the Claims Department or as assigned. This is an AT WILL position.

EXAMPLES OF ESSENTIAL FUNCTIONS
· Coordinate office schedules, adjustments to schedules, contacting customers regarding late arrivals for Project Managers and Project Superintendents.
· Work with collections for collecting deductibles, progress payments and final payments when needed.
· Coordination with other departments and office staff to complete projects, paperwork and keep the processes timely for each project.
· Project tracking reporting – This includes all schedules, appointments and reports.
· Maintains notes in PSA and job field files as necessary.
· Handle office duties such as preparing and printing reports, preparing purchase orders, daily work orders and daily communication with the PM and Super about ongoing projects.
· Assist the office staff, the production management staff, and sales staff as needed.
· Providing quick and accurate responses to vendors, agents, and customers.
· Complete, route and review forms, applications, and other paperwork within the company as it comes to your attention.
· Work and communicate with insurance companies, agents, and customers regarding their claims from beginning to end.
· Answer the phones, direct calls and assist clients.
· Communicate a positive image of the company to the entire staff and customers.
· Apply all safety rules and regulations and prevent work hazards.
· Other duties as assigned.

Ability to:
· Accurately manage schedules including contacting customers regarding schedule changes, delays and other issues.
· Manage professional and timely customer service contact with clients, employees and vendors.
· Provide accurate and timely reports for project tracking and reporting.
· Handle crisis management as situations occur.
· Assist in problem solving and in making this a more effective organization.
· Work on call and in all emergency situations as needed.
· Apply general mathematical and data entry skills.
· Demonstrate strong verbal and written communication skills including read and write the English language.
· Generate information within a reasonable time frame with accuracy and efficiency.
· Manage details of multiple projects in an efficient and organized method.
· Manage professional and timely contact with clients, employees and vendors.
· Produce work in a timely, budgeted, scheduled and profitable manner for the Company.
· Apply safety procedures and principles on a daily basis and protect yourself and others from injury.

EDUCATION AND EXPERIENCE
Two-year college degree or job experience equivalent.
MS Office products

LICENSE AND SPECIAL REQUIREMENTS
· Valid State driver's license