Assistant General Manager - Tatte Annapolis

Job Description

Job Description

Tatte began in 2007 in a home kitchen with a passion for baking and the belief that well-crafted food has the power to bring people together. That spirit continues to guide us today.

We are a design-forward bakery and café bringing together handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces designed for gathering, connection, and everyday ritual.

At our core, we are craftspeople. Chefs, bakers, baristas, and café teams united by a shared passion for excellence. We believe even the smallest details matter, because every dish, every cup of coffee, and every interaction is an opportunity to brighten someone's day.

WHY TATTE

We're looking for people who believe hospitality matters and share our mission: To Inspire, Care for, and Nurture Life. Every day.

At Tatte, we believe craft is more than a skill. It's a way of caring. It's found in the details: a perfectly laminated croissant, a thoughtfully prepared coffee, a warm welcome that makes someone feel at home. We believe these small acts, repeated every day, have the power to make life a little richer and more meaningful.

You'll join a team that takes pride in its work, supports one another, and is committed to learning and growth. We hold ourselves to high standards while creating an environment where people can develop their talents, build meaningful careers, and make an impact.

As we continue to grow, so do the opportunities for our team. Whether you're exploring a new path or taking the next step in your career, you'll help create moments of inspiration, comfort, and connection for our guests each day.

Because while we serve exceptional food, coffee, and pastries, we hope to create something more enduring: places where people feel welcomed, cared for, and inspired to return again and again.

THE ROLE

The Assistant General Manager works alongside a passionate Front of House team and plays a critical role in delivering an exceptional guest experience. In the absence of the General Manager, the AGM assumes all GM responsibilities and helps lead the café through strong operational execution, thoughtful leadership, and a commitment to hospitality excellence.

The AGM works side by side with team members, inspiring them to exceed guest expectations through authentic, genuine, warm, and welcoming service while upholding Tatte’s product and service standards.

KEY RESPONSIBILITIES

• Supports the General Manager in ownership of the business and ensuring day to day operations run smoothly
• Models an authentic, warm guest experience and instills great service throughout the team
• Supports recruiting, hiring, onboarding, and training team members who embody Tatte’s values
• Demonstrates people leadership skills with the ability to identify talent and develop managers and hourly team members
• Leads and navigates difficult conversations with professionalism and empathy
• Continuously upholds Tatte brand and visual standards
• Leads team members through effective and efficient operational execution
• Ensures food safety standards are consistently maintained
• Supports café level change management initiatives and communication of new products, services, and operational updates
• Contributes to food, labor, and controllable costs remaining within company guardrails
• Assists with café administrative responsibilities
• Other duties as assigned

ESSENTIAL FUNCTIONS / WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs, including days, evenings, weekends, holidays, and emergencies as needed
• Ability to work ten hour plus shifts and stand, sit, squat, walk, and climb stairs for extended periods of time
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds

QUALIFICATIONS & EXPERIENCE

Required

• Minimum 1 year of management experience in a high volume, full service, hospitality, or polished fast casual environment
• Ability to work effectively under pressure in a fast paced environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High school diploma or equivalent

Preferred

• Bachelor’s degree in Hospitality Management or Associate’s degree in Hotel and Restaurant Management
• Proficiency in Microsoft Office including Word, Excel, and Outlook
• Experience with UKG/UltiPro, Toast POS, and CrunchTime/TeamworX
• ServSafe, Allergen, and ChokeSaver certifications

OUR BENEFITS & PERKS

• Competitive Pay: $69,000–$84,000 annually, depending on experience
• Quarterly bonus program
• Paid vacation and sick time
• 401(k) with company match
• Free employee assistance program services
• Flexible schedule with no late nights
• Health, dental, and vision insurance
• Free meals and drinks
• Exciting potential for growth

Learn more about us at tattebakery.com

Join us on our journey to create something special!

Please note that Tatte is an E Verify employer.