Desktop Support
Medix
Job Description:
Interpersonal/Communication: Excellent communication skillsExcellent customer service skills
Professional presence and maturity
Detail-oriented
Ability to work well with other team members
Comfortable and adaptable in a fast-paced environment
Ability to follow and adhere to standard operating procedures Technical Knowledge/Skills: Ability to diagnose and resolve hardware and software issues for end users
Basic networking knowledge (IP, DNS)
Basic cybersecurity knowledge (MFA, phishing)
Ticketing system experience (ServiceNow) Experience: Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
Experience with troubleshooting issues on Microsoft Windows 11 operating systems
Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams) Nice to have: CompTIA A+ Certification
Microsoft 365 Certified: Fundamentals Certification
Experience using ConnectWise Remote Support Software
Experience using CyberArk Workforce Password Management Software
Experience troubleshooting Citrix VDIs Job Description - add details here Skills and Requirements - add details here
Vacancy posted 5 days ago
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