Desktop Technician

Job Title

Required Skills: 4+ Year experience

Field Service Technicians perform on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PCs, Toughbooks, Mobile devices, servers and networking/wireless networking.

Provides technical support to customers on operational or maintenance aspects of system equipment.

Good knowledge on Imaging/Staging of desktops, laptops and other related devices.

Maintain, analyze, and troubleshoot, software and computer peripherals.

Must have reliable transportation and clean driving history. Travel to nearby sites would be required.

Ability to set up, configure and add all hardware. Assist client internal IS technicians with large IMACs.

Provide technical support to end-users via telephone and in person. Assist coworkers in the resolution of end-user’s technical issues.

Assist coworkers in the execution of established processes and escalations.

Work on deploying operating system on desktop/laptops etc. using SCCM.

Test, image and clean PC’s, laptops, monitors, printers, and other related hardware.

Following proper manufacturers procedures for ordering parts and returning defective parts.

Manage (Service Now) ticket queue constantly throughout the day.

Response to end-user issues via face-to-face interaction, telephone, or escalated help desk tickets.

Diagnose and resolve technical hardware and software issues.

Handling all designated workstation installations and updates.