Desktop Support Technician

Overview L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Desktop Support Technician Job Code: 40829 Job Location: Herndon, VA Job Schedule: 9/80 – Employees work 9 out of every 14 days, totaling 80 hours, with every other Friday off. Responsibilities Respond to user-reported IT issues via helpdesk tickets, phone, or in person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals. Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering. Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs). Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks. Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes. Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions. Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development. Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects. Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST). Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness. Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs. Qualifications Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience. Advanced proficiency in troubleshooting hardware, software, and network issues. Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs) and cybersecurity fundamentals. Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software. Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation. Strong analytical and problem-solving skills with attention to detail. Excellent communication abilities for explaining technical concepts to non-technical stakeholders. Ability to work independently and in teams under pressure during production-critical situations. Commitment to continuous learning and adapting to evolving technologies. Salary, Benefits, and Compliance In compliance with pay transparency requirements, the salary ranges are as follows: California, Massachusetts, New Jersey, Washington, Greater D.C., Denver, and NYC areas: $68,500-$127,000. Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, and Vermont: $59,000-$110,000. Final offer amount may vary based on experience and location. L3Harris offers a benefits package including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. Specific programs vary by date of hire, schedule type, and applicable collective bargaining agreements. #LI-NR1 Equal Opportunity and Compliance L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to treating all employees and applicants with respect and dignity and maintaining a workplace free from unlawful discrimination. All applicants are considered without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or other protected characteristics. L3Harris maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks where permitted by law. Please note that many positions require the ability to obtain a security clearance. Security clearances may be granted only to U.S. citizens, and conditional offers may be subject to government security investigations and eligibility requirements for access to classified information. By submitting your resume, you authorize L3Harris Technologies to share your resume and related personal information with its subsidiaries and affiliates for consideration for other positions. L3Harris Technologies is an E-Verify Employer. For E-Verify and Right To Work information, please refer to the official posters linked in the original posting. #J-18808-Ljbffr