Host

Tailwind Hospitality Host Position

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time. Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

We are seeking a highly motivated and friendly Host to join the Tailwind team at our new Frank's Chicken and Waffles location in the ABQ Airport! As the first point of contact for our guests, you will set the tone for the Tailwind experience by providing a warm welcome and ensuring a smooth flow within the dining area. As a Host, you will greet and seat guests, manage reservations and waitlists, answer guest inquiries, and maintain a clean and organized front-of-house environment. Your ability to multitask, communicate clearly, and stay calm in a fast-paced setting will be essential in this role. Tailwind encourages Veterans and Military family members to apply!

Responsibilities include but are not limited to:

• Greet and welcome guests with a warm, friendly, and professional demeanor
• Manage reservations, waitlists, and seating charts to ensure efficient guest flow
• Escort guests to tables and provide menus or information as needed
• Maintain a clean, organized, and welcoming host stand and entrance area
• Answer phone calls, take reservations, and provide menu or restaurant information
• Communicate with servers, bussers, and kitchen staff to support smooth service operations

Qualifications and skills:

• Previous hospitality or customer service experience preferred
• Strong communication, multitasking, and organizational skills
• Ability to work in a fast-paced environment
• Professional appearance and positive attitude
• Ability to handle guest concerns with tact and professionalism

Requirements:

• Must be able to pass a background check to receive an airport badge
• Must have reliable transportation

Benefits:

• 401K
• Paid training
• Employee discount
• Employee referral program
• Health, Dental, and Vision offered to full-time employees

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.