Clinical Intake Coordinator

Position Summary:

The Clinical Intake Coordinator is responsible for coordinating admissions with the admissions’ department and the facility. They also will support the patient and their support system through the onsite assessment and admission process.

Essential Job Functions:

• Works closely with the admissions’ department to schedule admission times, schedule tours and assessments, and coordinate the intake process with the program.
• Oversee the patient intake process, complete initial assessments with the patient and support system, complete related paperwork, and send all necessary information to the home office.
• Guide patients through the pre-admission medical standard procedure, as needed.
• Based on the initial assessment, provide a preliminary diagnosis and communicate this to the patient’s assigned therapist and registered dietitian for each patient.
• Support the patient and support system during their first week in the program to ensure a smooth transition and answer any questions. Call individuals and support systems (if they have releases of information) during the first week for a check-in.
• Call referring treatment team and outpatient treatment team members (with releases of information) upon admission.
• Provide in person pre-admission assessments and recommend level of care, based on the APA Guidelines and Discovery admissions criteria.
• Conduct program tours as needed to prospective patients and/or support systems.
• Facilitate groups and provide meal support, as needed or assigned by the Program Director or Facility Coordinator.
• Support in managing the milieu and oversee patient activities and interactions.
• Build rapport with patients through education on the admission processes and need for treatment. Review patient rights and expectations within the Welcome Packet with each admission.
• Serve as a positive role model to staff, patients, employees, and guests through a positive, caring and professional attitude.
• Complete tasks in a timely and accurate manner.
• Establish and achieve realistic goals within the position.
• Maintain the confidential nature of Outpatient Programming and related activities.
• When needed, travel to other facilities to attend trainings or provide assistance.
• Support at local programs, as requested by leadership.
• Demonstrate tact, initiative, resourcefulness, professional manner, enthusiasm, and non-judgmental attitude.
• Perform any requested task and accept responsibilities as requested by the Program Director or Milieu Manager.

Core Competencies:

• Ability to assess residents upon admission and formulate a plan for treatment.
• Possesses knowledge of DSM diagnostic criteria for adolescents and adults.
• Able to demonstrate an understanding of mental health, the recovery process and the requirements for sustained recovery.
• Ability to manage crises and utilize crisis interventions.
• Able to present and manage cases in a knowledgeable and professional manner to obtain a length of stay that allows enough time for patients to make sufficient gains so that sustained post-discharge progress can occur.
• Ability to conduct individual, family and group therapy.
• Documents clearly and efficiently.

Knowledge, Education, Experience:

• Bachelor's or Masters Degree from an accredited college or university in Psychology, Social Work, or health-related field preffered.
• Licensed or license eligible in related field preferred
• Prefer three-years’ experience working in mental health, counseling, or eating disorders field.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do the following:

• Power grasping
• Exposure to dust, gas, odors, liquids, or fumes
• Intermittent lifting and carrying up to 40 pounds, transporting object usually by hand, arm, or shoulder
• Hand/eye coordination: Performing work using both
• Working with hands: Seizing, holding, and grasping
• Able to lift by raising or lowering an object from one level to another
• Standing: Remaining on one’s feet in an upright position for long periods of time
• Walking: Moving about on foot

Employment Status: full time

Schedule: Monday-Friday 9-5:30pm

Work Location: On Site - Orange, CA

Compensation: Pay Range: $70,000-72,000/annually

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