Medical Biller/Collections Specialist

Location: Newport Beach, California, United StatesCompany: Robert HalfPosted: 2026-10-07We are looking for a Medical Biller/Collections Specialist to join a healthcare team in Newport Beach, California in a Contract to permanent role. This position focuses on supporting patient billing activities, answering account-related questions, and helping resolve balance and insurance issues with care and empathy. The ideal candidate is comfortable working with billing systems, reviewing payer information, and keeping account records accurate while managing daily follow-up tasks.Responsibilities:• Handle inbound and outbound communication with patients regarding billing matters, payment questions, and account balances while delivering courteous service.• Update billing records and enter account information accurately within the appropriate billing platform.• Retrieve and examine Explanation of Benefits documents from insurance carrier websites to support claim and payment review.• Use Office Ally or comparable clearinghouse tools to research claim status and verify insurance-related details.• Access insurer portals directly to gather claim information when it is not available through the clearinghouse.• Conduct follow-up efforts on unpaid patient balances and collection accounts in a respectful and thorough manner.• Explain coverage details, outstanding amounts, and available payment options to patients in a clear and compassionate way.• Maintain organized documentation, including account notes, billing activity, and payment-related updates.• Provide general administrative and data entry support as needed to assist daily billing operations.