Operations Administrator Operations · Independent Contractor · Shakopee, MN · Posted 08/12/2026 View

Heads Up Outdoor Services is looking for a highly organized Operations Administrator to serve as the communication and coordination link between our clients, field team, projects, marketing, and owner. This is a remote independent-contractor role for approximately 20 hours per week. The position reports directly to the owner and is structured as a month-to-month contract with weekly payment. What you’ll do Manage client accounts and handle inbound and outbound communication by phone, text, email, and social media. Track customer requests, follow-ups, schedule changes, commitments, and unresolved issues. Coordinate field-team schedules, job details, customer expectations, project updates, and open action items. Support project-management activities and escalate decisions requiring owner approval. Create and activate a practical social-media strategy across LinkedIn, Instagram, Facebook, YouTube, TikTok, blogs, and other relevant platforms. Plan, create, schedule, publish, and maintain content using field photos, videos, completed projects, reviews, service information, promotions, and seasonal campaigns. Edit, manage, and maintain website content, including services, project examples, careers information, calls to action, and blog posts. Provide the owner with a concise weekly summary of client issues, follow-ups, field coordination, content, website changes, and decisions needed. Priorities Customer communication and urgent operational coordination. Account follow-up and project administration. Scheduled marketing and website work. What we’re looking for Strong professional writing, phone communication, organization, and follow-through. Experience with client account management, CRM, scheduling, or project-tracking systems. Working knowledge of social-media publishing and content planning. Sound judgment, initiative, and the ability to know when to escalate an issue. A reliable remote-work setup and availability during agreed business-hour coverage. Field-service, landscaping, or home-service experience is helpful but not required. This role does not require around-the-clock availability. Routine work will be completed independently within an owner-approved plan, while major customer, operational, or website decisions will be escalated. #J-18808-Ljbffr Heads Up Outdoor Services