Assistant Site Manager

Summary:The Assistant Site Manager will work with the Site Manager to manage, supervise, and coordinate staff and activities at the clinic site. Assists the Site Manager in managing and administrating all activities required to support projects assigned to the site. Reports to the Site Manager on executing all assigned duties and working closely with the Director of Operations in the absence of the Site Manager. The assistant site manager also monitors all performance Improvement programs, policies, and procedures and maintains adequate qualified and competent personnel, supplies, and equipment to ensure a high degree of quality patient care/services.Reports to: Site ManagerManages: MA, Patient Care Representative, Vaccine Coordinator, LPN, RN, Call Center LeadDress Requirement: Business CasualWork Schedule:Monday through FridayTimes are subject to change due to business necessityNon-ExemptJob Duties and ResponsibilitiesOversee the daily operations of the health centers and coordinate the work activities and management of the assistant site manager, front desk, medical assistant, LPN, and RN.Oversees numerous office functionsResponsible for ensuring compliance with established practice standardsImplement clinic policies and proceduresSupervises assigned staff at the assigned departmentEnsures office space, supplies, assistance are provided and maintained for the medical staff and patient care.Maintains records and completes required reports.Resolves work problems to ensure quality patient service. Problem-solving to address issues raised by physicians and management.Works with physicians and management to ensure effective clinic operations and relations.Attends required meetings, participates in committees, and participates in professional development activities as required and necessary.Maintains strictest confidentiality.Fills in as necessary in any clerical or clinical function and performs related work to maintain effective satellite operation.Plan, organize, direct, control, and/or coordinate the facility's personnel, training, or labor relations activities.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Ensure patient satisfaction through compliance, progression, and follow-up on patient feedback.Lead by example, ensuring patients and visitors are welcomed and cared for in a respectful manner.Address patient questions and concerns while managing patient flow and communicating any delays.Continuously improve patient satisfaction with measurable goals and regular reports to administration.Optimize the use of facilities by managing staff ratios, patient density, and clinical space.Develop and oversee daily, weekly, or monthly assignment lists to ensure appropriate staffing and provider coverage.Collaborate with medical and administrative staff to create and implement policies and procedures related to patient scheduling, exam room usage, and other office operations.Must be able to perform duties of staff supervising when or as necessaryEnsure that subordinate staff works efficiently, professionally, and cooperativelyAttend outside training, seminars, conferences, etc. as requiredHandles facility maintenance and all suppliesThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.Job Qualifications (Experience, Knowledge, Skills and Abilities)Bachelor’s degree in health administration, public health in healthcare management, business administration, public administration, nursing, or equivalent required. Associates Degree at minimum.At least two years of progressively responsible management-level experience in Health Care ManagementRequire prior experience in managing an office in healthcareRequire prior experience in successfully managing direct reportsRequire prior experience in coding and billing in the medical industryRequire intermediate knowledge of computer software: Microsoft Word, ExcelRequire knowledge of patient scheduling software (preferably EPIC)Ability to travel between both sites as well as attend other off-site activities/events as requiredAbility to manage employee relations pertaining to direct reports to provide a smooth and pleasant work harmony, team buildingExcellent understanding of customer service as related to medical service deliveryAble to build an effective team environment #J-18808-Ljbffr Heart-of-Ohio-Family-Health-Centers-1