Customer Success Account Manager [Remote]
Bask Health
- Remote job
Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
- Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
- Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
- Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
- Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
- Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success
We're Looking For
A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.
In this job, you will:
- Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
- Manage all current customer data
- Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
- Finding comfort in working in a fast-paced startup environment
- Believing no task is too small and no task is too tall
- Work Weekends
- 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
- Experience in e-commerce
- Experience with large- to enterprise-sized customer book of business
- Creative problem solver with a determination to succeed
- Independent and motivated, with the wisdom to seek help where needed
- An entrepreneur
- Highly articulate, ability to communicate effectively both when speaking and writing
- Highly organized, with the ability to juggle multiple projects in a fast-paced environment
- Comfortable collaborating with different teams (product, sales, marketing, etc.)
$115k - $150k
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$70k - $90k
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$64.68k - $113.22k
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$75k
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$100k - $125k
Your ImpactThe Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering...H1bVisa sponsorship$123.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...on an ongoing basis.The ExperienceThe Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...Full timeWork experience placementLocal areaRemote work- Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni:Nasuni delivers a unified data platform for enterprises... ..., and strategic alignment across a portfolio of Commercial accounts.As a trusted advisor, you will partner closely with...For contractorsWork at officeRemote workFlexible hours3 days per week
$123.1k - $186.3k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ....Role DescriptionThe Customer Success Manager (CSM) is a versatile expert... ...Contributor position.Your ImpactCustomer Accountability and Value AlignmentServe as the single...Full timeWork at officeLocal areaFlexible hours3 days per week$86.5k - $138.5k
...leader in Intelligent Content Management. Our platform enables... ...content management and empower our customers to completely transform workflows... ...BOX NEEDS YOUOur Customer Success team powers long-term customer... ...to own a book of Mid-Market accounts, drive adoption, and partner...Live inWork at officeShift work3 days per week$99.4k - $186.3k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ....Role DescriptionThe Customer Success Manager (CSM) is a versatile expert... ...Contributor position.Your ImpactCustomer Accountability and Value AlignmentServe as the single...Full timeWork at officeFlexible hours3 days per week$97k - $190k
MongoDB and Customer SuccessMongoDB’s mission is to empower innovators... ...applications.Our Customer Success team is the linchpin of the post... ...a Senior Customer Success Manager, you are a highly experienced... ...portfolio of Enterprise (G2000) accounts, acting as a lead strategic...Local areaWorldwideFlexible hours- Senior Customer Success ManagerThis role has been designated as ‘Remote/Teleworker’, which means... ...here. We have the flexibility to manage our work and personal needs. We make bold... ...trusted advisor and key member of the account team, the CSM works closely with customers...Full timeWork experience placementLocal areaImmediate startRemote workWork from home
$102k - $159k
...innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our... ...share the product roadmapQualificationsTo be successful in this role you have:You have 5+ years of account management, implementation, or sales experience in software...Work at officeRemote workFlexible hours$110k - $183k
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