Office Assistant

Our Promise to You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Benefits and Perks All the benefits and perks you need for you and your family: Benefits from Day One Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule Schedule: Full time Shift: Day (United States of America) Address: 1 Doctors Pk City: Asheville State: North Carolina Postal Code: 28801 Job Description Facilitates medical record requests accurately and timely. Assists with daily closing procedures. Other duties as assigned. Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately. Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call. Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters. Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate. Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status. Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy. Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely. Knowledge, Skills, and Abilities N/A Education High School Grad or Equiv [Required] Work Experience 1+ years related experience [Preferred] Physical Requirements Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range $15.05 - $24.08 Equal Opportunity Employer This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Location Location: 1 Doctors Park Drive, Asheville, NC Shift: Mon-Fri 8am-5pm Company Culture Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. #J-18808-Ljbffr