Sr. IT Quality Assurance Analyst

The Senior Quality Assurance (QA) Analyst’s role is to develop and establish quality assurance standards and measures for the Information Technology department. This individual will also gather and analyze data in support of business cases, proposed projects, and systems requirements. This will include writing test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems. The Senior QA Analyst will apply proven analytical and problem‑solving skills to help validate IT processes through careful testing in order to maximize the benefit of business investments in IT initiatives. This individual will also oversee and mentor junior QA analysts or other staff members assisting in the completion of QA assignments. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles. Establish metrics to determine the readiness, quality, and operability of software, systems, and products due for release to clients and/or within the enterprise. Ensure that software quality measures comply with regulatory standards, industry standards, and accepted best practices. Verify and revise quality assurance standards as needed. Determine the selection and appropriate usage of automated test tools and data collection tools. Create methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality, including processes for tracking defects and fixes. Analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws. Create and execute test plans and scripts that will determine optimal application performance according to specifications; revise as needed. Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation. Ensure that testing activities allow applications to meet business requirements and systems goals, fulfill end‑user requirements, and identify existing or potential issues. Participate in the analysis of documentation and technical specifications for any new application under deployment or consideration to determine its intended functionality. Collaborate with software/systems personnel in application testing, such as system, unit, regression, load, and acceptance testing methods. Communicate test progress, test results, and other relevant information to project stakeholders and executive management. Participate in developing and coordinating in‑depth end‑user reviews for modified and new systems or applications. Manage all members of the quality assurance team, and ensure that aggressive deadlines are met. Train, coach, and mentor QA staff and other junior staff members. Cultivate and disseminate knowledge of quality assurance best practices EDUCATION AND/OR EXPERIENCE College diploma or University degree in Software Engineering, Computer Science, Business Administration and/or 5 years of equivalent work experience. 3 years direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing. Strong knowledge of system testing best practices and methodologies. Experience preferred with multi‑value PICK database systems. Direct hands‑on experience with ad hoc query programs, automated testing tools, and reporting software. Proven data analysis, data verification, and problem‑solving abilities. Experience with statistical reporting and analysis. Good project management skills and/or substantial exposure to project‑based work structures. Excellent understanding of the organization’s goals and objectives. Excellent written and oral communication skills. Excellent listening, presentation, and interpersonal skills. Ability to communicate ideas in both technical and user‑friendly language. Able to prioritize and execute tasks in a high‑pressure environment. Keen attention to detail. Experience working in a team‑oriented, collaborative environment. Knowledge of applicable data privacy practices and laws. SKILLS Passion for software systems, development, and computer science with a willingness to learn and adapt new technologies. Experience with Automated Testing Tools. Detail oriented with the ability to exercise sound judgment. Excellent problem‑solving skills. Ability to take ownership of a project and manage multiple tasks simultaneously to meet established deadlines. Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr