Patient Scheduling Coordinator - Psychiatry

Job Description

Job Description

ABOUT NBCG

Neurobehavioral Center for Growth (NBCG) is a fast-growing, multi-location behavioral health practice serving patients across Utah, with offices in Salt Lake City, Bountiful, South Ogden, and Ogden. We offer psychiatry, medication management, TMS, Spravato/esketamine, ketamine therapy, ABA therapy, neuropsychological testing, and speech therapy. Every person on our team plays a role in the patient experience — and we take that seriously.

THE ROLE

We’re looking for a warm, driven, and highly organized Patient Scheduling Coordinator to join our Salt Lake City team. This role is equal parts front desk and active outreach — meaning you’re not waiting for the phone to ring. When you’re not helping patients in front of you, you’re proactively reaching out to connect patients to care, fill provider schedules, and make sure no one falls through the cracks.

This is the right role for someone who genuinely loves talking to people, brings positive energy to every interaction, and takes pride in doing their job thoroughly and well. You’ll be the voice patients hear when they call NBCG — and the person who often gets them from “I’m thinking about it” to “I have an appointment.” That matters more than you might realize.

WHAT YOU’LL DO

Scheduling & Patient Outreach (Primary Focus)

• Proactively call and follow up with prospective and existing patients to schedule appointments with our psychiatric and advanced depression services providers

• Manage and optimize provider schedules across the SLC office and support scheduling for psychiatric providers at other NBCG locations as needed

• Coordinate patients into the right level of care — whether that’s medication management, TMS, Spravato, or ketamine therapy — by listening carefully and asking the right questions

• Educate patients about our services in a clear, warm, and compelling way so they feel informed and confident moving forward

• Follow up with patients who have expressed interest, had consultations, or need to reschedule, ensuring no opportunity to help a patient is missed

• Identify and fill gaps in provider schedules by reaching out to waitlisted patients or patients due for follow-up

Front Desk & Patient Support

• Answer incoming calls promptly and professionally, serving as a positive and reassuring first point of contact for patients and families

• Address patient questions, route calls appropriately, and ensure every caller feels heard and helped

• Check patients in and out for appointments, ensuring a smooth and welcoming experience

• Maintain clean, accurate, and complete patient profiles in our EHR system (AdvancedMD)

• Identify and correct profile discrepancies, missing information, or scheduling errors proactively — without waiting to be asked

• Coordinate with clinical and administrative team members to ensure seamless patient flow throughout the day

WHO YOU ARE

• You’re a people person — you light up when you get to talk to someone, help them, and make their day a little easier

• You bring warmth and positive energy to every interaction, even on a busy or challenging day

• You’re self-directed and proactive — you notice what needs to be done and you do it, without needing to be told

• You’re highly organized and detail-oriented; you don’t just get things done, you get them done right

• You’re a strong communicator who can explain complex services in a simple, relatable, and reassuring way

• You have a genuine desire to help people — especially people navigating mental health challenges — and it shows

• You’re the kind of teammate who goes above and beyond, not because you have to, but because it’s just who you are

• You can handle a fast-paced environment and stay cool, kind, and focused when things get busy

QUALIFICATIONS

Required:

• High school diploma or equivalent

• Strong verbal communication and interpersonal skills

• Comfortable making outbound calls and having warm, persuasive conversations with patients

• Highly organized with strong attention to detail

• Ability to pass a background check

Preferred:

• Prior experience in a medical front desk, scheduling, or patient coordinator role

• Familiarity with EHR or practice management software (we use AdvancedMD)

• Experience in behavioral health, psychiatry, or a specialty healthcare setting

• Comfortable discussing mental health services and treatment options with empathy and clarity

WHY NBCG

At NBCG, the front desk isn’t just a checkpoint — it’s often the first human connection a patient makes on their path to feeling better. If you want a role where your personality, your hustle, and your care for people actually move the needle for patients every single day, this is the place. We’re growing fast, we invest in our team, and we genuinely believe that the right people make all the difference.

• Full-time position with competitive pay ($17–22/hr, depending on experience)

• Collaborative, supportive team environment in our Salt Lake City office

• Opportunity to grow with a rapidly expanding multi-location practice

• Meaningful work — you’ll help connect people to care that changes their life

Full-time employees working more than 30 hours per week are eligible for our benefits package after an eligibility and probationary period.

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At Neurobehavioral Center for Growth (NBCG), we believe that diversity improves our community. We welcome all qualified candidates regardless of gender identity and expression, sexual orientation, ancestry, religion, national origin, age, ethnic identity, and any other status protected by law. From our staff, to our candidates, to our clientele- we are committed to acceptance and equitable treatment.