Technology Specialist

Benefits:

Competitive salary

Flexible schedule

About Company

A nationally recognized healthcare revenue cycle management organization based in Arizona, serving specialized healthcare providers across multiple states since 2011.

The organization specializes in supporting dental, orofacial pain, TMJ, dental sleep medicine, and CBCT radiology practices through advanced billing operations, payer integrations, credentialing support, and technology-driven workflow management.

The company operates in a highly process-driven and compliance-focused environment and is committed to improving operational efficiency, security, and financial performance through innovative technology solutions.

Position Overview

The Technology Specialist will play a critical role in supporting and improving the organization’s technology infrastructure, communication systems, employee access management, and operational workflows.

This individual will oversee user administration, system integrations, and technical support functions while helping identify and implement technology and AI-driven solutions that improve efficiency across the organization.

This position is ideal for a highly organized, self-directed technology professional who is comfortable working independently in a fast-paced remote environment.

Key Responsibilities

Employee Technology Administration

Manage onboarding and offboarding of employees across all company systems (Google Workspace, internal platforms, etc.)

Set up and maintain user access, permissions, and security protocols

Ensure timely provisioning and deactivation of accounts

Systems & Communications Management

Oversee and maintain company phone systems (Crescendo and Nextiva)

Troubleshoot communication and system-related issues

Support integration of systems across departments

Access, Security & Compliance

Maintain internal system access controls and software permissions

Support HIPAA-conscious technology and security practices

Help ensure compliance with internal operational and security standards

Coordinate with external vendors and service providers as needed

Hardware & Software Administration

Track and manage company hardware and software inventory

Coordinate procurement, setup, and lifecycle management of devices

Maintain asset logs and usage records

Healthcare Systems & Revenue Cycle Technology Support

Set up and manage insurance carrier portals (medical and dental)

Configure ERA (Electronic Remittance Advice) and EFT (Electronic Funds Transfer) within practice management systems

Support payer integrations, troubleshooting, and technology-related workflow issues

Technology Innovation & AI Support

Research and recommend technology solutions that improve operational efficiency

Assist with implementation of automation and AI-driven workflow tools

Identify opportunities to streamline internal processes and reduce manual tasks

Technical Support

Provide day-to-day support for system and technology-related issues

Serve as an internal point of contact for technical troubleshooting

Escalate complex issues to vendors or third-party support providers when necessary

Qualifications

Required:

Experience administering Google Workspace

Familiarity with VoIP communication systems (Nextiva and Crescendo preferred)

Experience managing user access, permissions, and system administration

Strong troubleshooting and organizational skills

Ability to troubleshoot technical issues efficiently

Experience working in a remote environment

Strong written and verbal communication skills

Preferred:

Experience working in healthcare, medical billing, or revenue cycle environments

Knowledge of insurance portals, ERA/EFT setup, and practice management systems

Process improvement mindset with strong proactive problem-solving abilities

Experience with workflow automation or AI-based productivity tools

Strong attention to detail and documentation practices

Tech-savvy with a continuous improvement mindset

Independent Contractor Details

Approximately 20 to 25 hours per week

Flexible scheduling with required availability during standard business hours

Remote position

Competitive hourly contractor rate based on experience

Contractor is responsible for their own equipment, internet, insurance, and tax obligations

Who Thrives in This Role

Professionals who take ownership in their work

Individuals who think critically and solve problems independently

Those who value compliance and precision

Team members who communicate proactively

Individuals comfortable working in a structured, process driven environment

How to Apply

Please submit your resume and a brief summary of your experience in technology, systems administration, and technical support. You are also encouraged to include a list of the software platforms, communication systems, and healthcare or practice management technologies you have used, along with your desired hourly contractor rate. Qualified candidates will be contacted for an initial interview.

Flexible work from home options available.