Territory Manager, SUD (AZ, Phoenix)

Overview Charlie Health exists to change barriers to care in behavioral health. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About The Role: Charlie Health is one of the fastest-growing startups in the healthcare industry, working to connect people everywhere to life-saving mental health and substance use treatment. As a Territory Manager, SUD, you will join a founding go-to-market team responsible for scaling Charlie Health’s Substance Use Disorder (SUD) program nationally. SUD represents our next major growth vertical, and this team is charged with building the playbook. You will play a direct role in shaping how we engage referral partners in key SUD settings such as detox centers, residential treatment centers, rehabilitation facilities, and other SUD-focused organizations. You will educate these partners about Charlie Health’s comprehensive SUD treatment and mental health programs, ensuring they understand how our services can support individuals on the path to recovery. This role is best suited for someone who thrives in high-accountability environments and wants to help build something meaningful from the ground up. In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally. Responsibilities Develop and execute a territory-level go-to-market strategy focused on growing our SUD program Build deep, trust-based relationships with higher and lower level of care SUD referral partners Conduct in-field outreach 4-5 days per week, meeting with referral partners to educate them about Charlie Health’s SUD programs and services Identify barriers to treatment and collaborate with referral sources to improve access to care for individuals in need Collect and synthesize partner feedback to refine messaging, positioning, and execution Collaborate with leadership and cross-functional teams to continuously improve the SUD growth motion Partner with internal teams to create tailored engagement strategies that resonate with SUD care providers and support long-term collaboration Represent Charlie Health in both community settings as well as industry events, conferences, and educational sessions to promote awareness of our SUD program Gather and synthesize feedback from partners and stakeholders to refine marketing, operational, and product strategies Work cross-functionally with marketing, clinical, operations, and analytics teams to achieve growth goals within the SUD channel Qualifications / Requirements Must be based in the Phoenix, AZ area Willingness to travel extensively around the Phoenix, AZ area 4+ years of proven sales or business development experience Experience in healthcare or behavioral health outreach preferred Familiarity with the SUD treatment ecosystem and community ties preferred Demonstrated ability to build relationships, educate stakeholders, and foster collaboration Exceptional interpersonal, communication, and organizational skills Strong project management skills, with a knack for managing details in a dynamic environment Experience with Microsoft Office, Teams, and Salesforce is a plus Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information The total target base compensation for this role will be between $70,000 and $90,000 per year at the commencement of employment. In addition to base compensation, this role offers an uncapped target performance-based bonus with overall expected compensation will be between $94,000 and $114,000. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Important Reminders Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process. We will not ask for your personal banking information until you have signed an offer and completed onboarding paperwork. All communications will come from @charliehealth.com email addresses. Legitimate emails will not originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies we partner with and will not pay any fee for unsolicited referrals. Charlie Health is an Equal Opportunity Employer. We value diverse perspectives to help provide essential mental health and substance use disorder treatments to all. Applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. 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