Service Desk Technician

Service Desk Technician
Job Number: 26-01557


Help drive change! ECLARO is looking for a Service Desk Technician for our client in Albany, NY.


ECLARO's client advocates for energy efficiency and clean energy technology. If you're up to the challenge, then take a chance at this rewarding opportunity!"


Position Overview:

• As this is an Information Technology resource, the needs being met by it - to enable the staff of Client to leverage technology effectively - are the same for Business and Program.

Responsibilities:

• Support end users via telephone, email, ticketing system and in-person
• Support Client approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others
• Assist users with booking, setting up, configuring and launching Webinars
• Assist users with A/V equipment and issues in the conference rooms
• Configure, deploy and support all computing hardware in use at Client including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support.
• Support the virtual machine pools in use at Client, working with Network Operations to ensure that all pools are updated, secure and operable for users
• Support all aspects of user account management including, but not limited to, password resets, access, and permissions.
• Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment
• Insure that Client has the licenses needed to operate its approved software and coordinate with management to procure more when necessary.
• Maintain an up-to-date pool of loaner computing devices for the Authority's use and train users in their booking and operation
• Train end users in the correct, safe, and efficient opera on of all supported devices, equipment, software, and services.
• Configure, maintain, and support all supported Mobile Devices
• Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to Webex, Mobile Phones, A/V equipment, PC Hardware, and Service Desk Software Services
• Maintain a supply of configured, updated computing hardware and accessories on hand for new hires and break/fix.
• Examine forwarded emails for signs of Phishing or Scams and forward to the ISO for recording and action if necessary.
• Support remote sites in NYC, Buffalo and West Valley New York in person and via remote means
• Research new and developing trends in Informa on Technology and how they can be applied at Client to further the Authority's goals and vision
• Other duties as assigned that contribute to the key outcomes of the client.

Qualifications:

• Knowledge supporting the Windows operating system
• Working knowledge of IP addressing, DHCP, DNS and other core networking concepts
• Computing hardware deployment and imaging
• Strong troubleshooting skills
• A working knowledge of Active Directory support
• Microsoft Office and other common desktop applications
• Ability to work within a team as well as independently
• Good communication skills
• Experience with a help desk ticketing system
• Experience with asset management
• Experience with mobile device management
• PowerShell or other scripting languages
• Building and managing reports
• Experience supporting users while traveling or away from common equipment
• End user training experience
• Technical writing experience
• IT systems that will be used: Support Client approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Joshua Molina
View email address on click.appcast.io
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Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.