Community Association Manager (onsite)

Job Description

Job Description

Description:

Join our Team! Leland Management is seeking an onsite Community Association Manager for one of our communities in the Ocala, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 16 consecutive years, including winning first place in our category for 2021! The position is full-time with a competitive salary and excellent benefits.

Position Summary

The Community Association Manager (CAM) is responsible for the day-to-day management and operation of a master-planned community in Ocala, Florida, consisting of one Master Association and three sub-associations. This position requires a highly organized and proactive professional who can effectively manage the unique needs of multiple boards while ensuring each association receives the attention and support it requires.

The CAM serves as the primary liaison between the Boards of Directors, homeowners, and vendors, providing exceptional customer service and fostering positive relationships throughout the community.

Essential Responsibilities

• Manage the daily operations of the Master Association and three sub-associations.
• Work closely with each Board of Directors, understanding and respecting the responsibilities and authority of each individual association.
• Coordinate and attend board meetings, annual meetings, workshops, and committee meetings as required.
• Prepare meeting agendas, management reports, action item lists, and follow up on Board directives.
• Oversee and coordinate community projects, ensuring each association's projects receive individualized attention and are completed on schedule.
• Coordinate with vendors, contractors, and service providers to ensure quality work and contract compliance.
• Conduct regular property inspections and identify maintenance or covenant enforcement issues.
• Assist with budget preparation, reserve projects, and financial planning in coordination with accounting staff.
• Administer architectural review applications and ensure compliance with governing documents and community standards.
• Enforce governing documents fairly and consistently.
• Respond promptly and professionally to homeowner inquiries, concerns, and requests.
• Maintain accurate records, reports, and association files.
• Collaborate with management company staff to ensure efficient operations and excellent customer service.

Qualifications

• Current Florida Community Association Manager (CAM) License required.
• Minimum of 3 years of community association management experience preferred.
• Experience managing master-planned communities and multiple associations is highly desirable.
• Strong knowledge of Florida homeowners' association laws.
• Excellent organizational, time management, and multitasking skills.
• Ability to prioritize competing projects and deadlines across multiple associations.
• Strong written and verbal communication skills.
• Professional demeanor with exceptional customer service and conflict resolution abilities.
• Proficiency in Microsoft Office and association management software.

Skills & Abilities

The successful candidate will:

• Effectively navigate the relationship between the Master Association and three sub-associations while maintaining clear communication and appropriate separation of responsibilities.
• Be capable of managing multiple projects simultaneously without losing attention to detail.
• Build positive working relationships with Board members, residents, vendors, and fellow staff.
• Exercise sound judgment and professionalism in handling confidential and sensitive matters.
• Provide timely follow-up and maintain a high level of responsiveness to Boards and residents.
• Demonstrate initiative, accountability, and the ability to work independently while supporting the goals of each association.

This position requires a service-oriented professional who thrives in a fast-paced environment, can successfully balance the priorities of multiple Boards, and is committed to providing outstanding management and customer service to the community.