Medicaid Call Center Representative - Tucker, GA (Hybrid)

Medicaid Call Center Representative - Tucker, GA (Hybrid)Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. As a Medicaid Call Center Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges.Your role in our mission This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes. Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved Adhere to the client's SLAs and consistently meet production targets Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflowWhat we're looking for Education: High school diploma or GED required. Experience: At least two years of customer service experience required; call center experience is strongly preferred. Communication & Problem Solving: Strong verbal communication and critical thinking skills, with the ability to de-escalate and resolve customer concerns effectively. Time Management: Proven ability to manage time and prioritize tasks in a fast-paced environment. Technical Skills: Basic computer proficiency, including navigating multiple systems and typing while on the phone.What you should expect in this role This is a hybrid position in Tucker, GA Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process. Hours of operation are Monday through Friday, 7:00 AM - 7:00 PM EST. Onsite training length is 2 - 3 weeks at the Tucker location. Video cameras must be used during all interviews, as well as during the initial week of orientation. To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance. To Test your internet download and upload speed: Go to Google. Search for Internet Speed Test or click here . Employee Benefits and Perks: Health benefits (medical, dental, and vision) begin on Day 1 of employment. 401(k) with company match and additional benefits become available within the first few months. Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell. Career growth and advancement opportunities are encouraged and supported. A company-provided computer is supplied for work use. The deadline to submit applications for this posting is September 14, 2026 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Gainwell Technologies