Member Services Coordinator

Member Services Coordinator (Billing), Riverbend Work Mode: Onsite Location: Kohler, WI Opportunity The Riverbend Billing Coordinator oversees the confidential management of all member billing activities. This role serves as a liaison between Member Services, Accounting, and Club Operations, ensuring billing accuracy and seamless financial experience for members while supporting the General Manager with administrative and payroll-related functions. Specific Responsibilities Member Billing & Account Management Prepare, review, and process member invoices, including monthly statements, initiation fees, dues, assessments, and usage-based charges. Ensure accurate posting of charges related to dining, lodging, events, retail, and other club services. Monitor member accounts for discrepancies, credits, adjustments, and unapplied payments; research and resolve issues promptly. Maintain accurate and up-to-date member account records in the club management and accounting systems. Ensure accurate setup and closure of member accounts across all Kohler platforms. Assist with daily, monthly, and period-end reconciliations related to member activity and revenue. Support internal and external audits by providing documentation, reports, and detailed account research. Partner with Accounting, Food & Beverage, Events, Reservations, and Club Operations to ensure prompt charge capture and billing accuracy. Member Communication & Service Serve as a primary point of contact for members about billing inquiries, statements, and payment questions. Communicate financial information with professionalism, discretion, and a service-oriented mindset. Coordinate with General Manager & Sales Executive to ensure billing aligns with membership agreements and Club policies. Administrative & Executive Support Manage purchase orders (POs) monthly and identify any that have expired or require renewal. Process and pay invoices accurately, following internal controls and approval procedures. Meet regularly with the General Manager to review payroll items, weekly priorities, and administrative tasks requiring follow-up. Track deadlines and ensure prompt completion of administrative and finance-related action items Reporting & Confidentiality Prepare billing, revenue, and administrative reports for leadership as requested. Monitor outstanding balances and support collection efforts in a professional, member-centric manner. Maintain strict confidentiality of member financial data and Club records at all times. Professional Standards Uphold the Club's service philosophy, professionalism, and discretion in all interactions. Demonstrate accuracy, accountability, and sound judgment in financial and administrative responsibilities. Maintain strong organization skills and diligence while managing multiple priorities and deadlines. Work Environment / Schedule This is a five day a week, onsite position. Position is primarily Monday Friday, with typically one Saturday per month, or as needed, to ensure business needs are meet. Professional attire needed and provided by Riverbend. This is a Full-Time position working weekdays and weekends. Shifts vary between 8am-11pm. Skills/Requirements High school diploma or GED required; associate or bachelor's degree in accounting, finance, business, or hospitality preferred. Minimum of 2 years of experience in billing, accounting support, or administrative finance; private club or hospitality experience preferred. Proficiency in accounting systems, club management software, and Microsoft Office (Excel, Outlook, Word). Strong written and verbal communication skills. High level of integrity, discretion, and professionalism. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. The hourly range for this position is $18.30 - $27.50. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.