Customer Support Representative

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Support Representative to work at a premier manufacturing client in Johnston, IA. With us, it’s all about finding the job that’s just right. Pay Rate: $19.50/hour (2-year Contract, possible extension) Shift: 7am-7pm are the hours of the Contact Center, must be available to work ANY 8-hour shift within that window Why You Should Apply To Be Customer Support Representative Competitive pay rate with structured pay increases at 6, 12, and 24 months of employment Opportunity to earn retention bonuses at key milestones throughout your assignment Work for a respected industry leader in a technical support environment Gain valuable experience in customer service and technical support Enhance your skills through formal and informal training, coaching, and ongoing education What’s a typical day as Customer Support Representative? Providing advanced product and service information to customers, channel partners, and company personnel Responding to complex customer inquiries, resolving escalations, and delivering exceptional service to optimize satisfaction and retention Recording and processing custom or special orders, coordinating with internal teams as needed Managing follow-up actions and entering information into the CRM system to maintain high-quality customer data Conducting interviews with customers, clarifying requirements, and making detailed notes to support business development Acting as the first point of contact for resolving customer queries and complaints Developing knowledge of company policies, regulatory codes, and industry best practices to ensure compliance Making outbound calls to develop new customer relationships and strengthen customer connections This Job Might Be An Outstanding Fit If You Have post-secondary non-tertiary education (high school diploma or equivalent required) Possess 1 to 3 years of customer support or technical support experience (recent graduates with limited experience may also be considered) Demonstrate a customer-focused approach and strong communication skills Can build rapport, navigate customer challenges, and manage buyer indifference Are proficient in leveraging digital communications and CRM systems Are motivated to develop your skills through training, ongoing education, and feedback As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. medical dental vision telemedicine term life whole life accident insurance critical illness a legal plan short-term disability retirement savings plan service bonus and holiday pay plans (earn up to eight paid holidays per benefit year) transit spending account paid sick leave under the applicable state or local plan Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice. #J-18808-Ljbffr Kelly