Treasury Management Implementation Specialist I

About The Role Implementation specialists are responsible for the implementation and initial training of treasury products to existing and future clients. This position develops a cooperative working relationship between Treasury Sales Officers and other Bank operations departments necessary for the set up and delivery of Treasury products to prospects and clients. Develop processes and procedures that simplify, clarify, and speed up the process between the time of client acceptance of Treasury Management products and the product implementation. Follows up with clients when new setups are implemented and remain a constant source for any ongoing client questions or needs. Essential Job Functions Builds strong relationships with treasury and other depository clients. Manages and oversees the collection of client documentation. Accurately completes documentation packages as part of the client delivery/on-boarding process. Act as a liaison between treasury sales and bank operations on the customization and implementation of Treasury Services client relationships. Maintains a comprehensive working knowledge of treasury management products and services as part of ongoing personal development as well as potential involvement in client-facing discussions. With input from clients, the Sales Specialist and the Treasury Sales Officer, prepare all necessary documentation required for customers including but not limited to contracts, agreements, risk assessments, amendments, etc. Works directly with new TM clients to obtain any necessary information and signatures needed to set up client with TM services. Works with TMO and SS to obtain necessary credit/underwriting approval for TM products. Upon receipt of signed copies, forward complete package to TMCS for approval and setup. Ensure that all necessary paperwork is prepared, complete, and properly packaged for submission to TMCS for accurate and timely setup. Communicate with TMCS and Treasury Sales Officers as needed regarding data needs, approvals, and implementations. Insure that applications and change requests are moving through the system on a timely basis, with proper documentation and status is communicated to all necessary parties on a regular and frequent basis. Prepare Account Analysis and other Billing forms - Completes AA set up. Provides initial training to all clients including user guides and introduction to training videos. Assist with periodic assessments and evaluations for renewal, annual compliance, etc. Escalate problems to Treasury Sales Officer as needed. Additional Responsibilities Adhere to Guaranty Bank and Trust's core values. Keeps management appropriately informed of area activities and of any significant problems. Participate in Community Service and Bank sponsored activities that serve and support the mission and values of Guaranty Bank and Trust. Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel). Represent Guaranty Bank and Trust in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required. Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers. Additional duties as requested or assigned. About You Minimum basic qualifications include 2 years in banking environment or financial institution or minimum 2 year experience in Treasury/Cash Management. Minimum 2 year experience working with PC based software applications. Sufficient experience in the banking industry showing an understanding of basic banking operations and treasury management processes. Proficient in the use of network and PC based software applications including menu driven work processing, spreadsheet, database, and information reporting software. Education Preferred: degree from a four year college or university with or equivalent job experience. Required: High School degree or equivalent. Skills and Abilities Knowledge of, or ability to understand, Treasury products and services, including but not limited to Online Banking, ACH, Positive Pay, Merchant Services, Wire Transfers, Remote Deposit, Sweep Accounts, analyzed Accounts, etc. Ability to communicate clearly and professionally, in writing and on the phone, with Treasury Sales Officers, other internal bank team members, and business owners and their employees. Ability to understand and resolve problems related to scheduling, install, and general delivery of Treasury products and services. Highly organized with the ability to keep track of, and move to completion, multiple projects for multiple Treasury Sales Officers. Ability to accept and promote change. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out! We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please. #J-18808-Ljbffr Guaranty Bank & Trust