General Manager

City, State:
Dallas, Texas

Title: The Statler General Manager

Location: Dallas, TX

FLSA: Exempt

Status: Full-time

Reports to: Senior Vice President of Operations

Supervises: Multiple Hotel Department Leaders

Pay Range: $230,000 - $250,000

Job Summary: The General Manager at The Statler Dallas is the driving force behind a high-energy, iconic destination where modern lifestyle meets historic grandeur. This role orchestrates all aspects of a large-scale, multi-venue hotel operation with bold precision, blending operational discipline, upscale entertainment, and a curated guest experience that reflects Dallas's sophistication and edge. From overseeing signature F&B concepts to energizing a diverse team, the General Manager champions revenue growth, cultural relevance, and experiential excellence at every turn.

Essential Functions and Duties:

• Lead the charge in creating a seamless, high-energy guest experience, ensuring every touchpoint reflects The Statler's bold and iconic brand.
• Curate a revenue-driven strategy by analyzing market trends, leveraging dynamic pricing tools, and optimizing occupancy for maximum profitability.
• Empower sales, front office, and reservations teams with expert training in yield management and strategic rate positioning.
• Drive financial success by utilizing cutting-edge franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to maximize RevPAR and ADR.
• Own the hotel's financial performance, crafting strategic budgets, forecasting shifts in expenses, and maintaining profit margins through agile expense management.
• Oversee cash flow, payroll, and financial transactions with precision, ensuring financial integrity and operational efficiency.
• Champion guest experience by training team members in elevated service delivery and personally resolving high-profile guest concerns with finesse.
• Turn guest feedback into action, managing satisfaction surveys and programs to drive continuous improvement and brand loyalty.
• Attract, develop, and retain top hospitality talent, fostering a culture of innovation, excellence, and service-driven leadership.
• Curate a stunning, well-maintained property, ensuring all areas reflect the hotel's elevated aesthetic and high operational standards.
• Forge strong partnerships with ownership and corporate teams to align with brand vision, maintain compliance, and drive long-term success.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Bachelor's degree in Hospitality Management, Business, or a related field; equivalent experience will be considered.
• 10+ years of progressive leadership experience in hospitality, with at least 7 years as a General Manager in a lifestyle hotel.
• Extensive experience managing operations for multiple Food and Beverage Outlets required.
• Deep expertise in revenue management, financial strategy, and budgeting to drive profitability in a high-touch, experience-driven environment.
• Proficiency in property management systems and analytical tools, with strong command of Microsoft Office Suite (Word, Excel, PowerPoint).
• Dynamic leadership and communication skills to inspire teams, elevate guest experiences, and collaborate effectively with ownership and corporate stakeholders.
• Proven ability to drive guest engagement and loyalty through curated experiences, personalized service, and innovative programming.
• Strong problem-solving abilities and quick decision-making to navigate operational challenges with creativity and confidence.
• Experience leading recruitment, training, and development programs to build high-performing, service-driven teams.
• Exceptional organizational skills to manage multiple priorities while ensuring flawless execution of hotel operations.

Work Environment:

• Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and back-of-house departments.
• Must be able to sit, stand, and walk for extended periods while overseeing hotel operations.
• Must be able to lift and carry objects up to 20 lbs occasionally.
• Flexible schedule, including availability for evenings, weekends, and holidays based on operational needs.
• Occasional travel may be required to attend meetings or corporate events.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-05-15

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.