Personal Injury Case Manager (Pre-Litigation / Pre-Suit)

Job Description

Job Description

About the Role:

Lowe Law Firm is looking for a driven and detail-oriented Personal Injury Case Manager to join our growing team in Atlanta, GA. In this pre-litigation role, you'll play a critical part in guiding clients through the early stages of their personal injury claims — ensuring they feel supported every step of the way. If you're passionate about advocacy and thrive in a fast-paced legal environment, we want to hear from you.

Responsibilities:

• Serve as a primary point of contact for clients, ensuring they receive regular updates, prompt responses, and exceptional customer service.
• Assist attorneys in managing personal injury cases from intake through resolution.
• Take ownership of your assigned cases , ensuring that each case continues moving forward and that important tasks are completed timely.
• Proactively communicate with clients, medical providers, insurance adjusters, and other parties involved in each case.
• Coordinate medical treatment and monitor client treatment progress and identify issues or delays that require attention.
• Assist with preparing, organizing, and reviewing settlement demand packages.
• Maintain accurate and detailed case notes, documentation, and deadlines in our case management system.
• Anticipate upcoming case needs and work proactively to prevent unnecessary delays.
• Work closely with attorneys and other team members to help achieve excellent results and a positive client experience.
• Prepare and organize case files for transfer to litigation when necessary.

Requirements:

• 1–3 years of experience in personal injury case management, pre-litigation, or a related legal role
• Familiarity with medical terminology, treatment timelines, and injury claim processes
• Strong written and verbal communication skills for client and adjuster interaction
• Proficiency with legal case management software (e.g., Cloudlex, Filevine, Clio, or similar)
• Highly organized with the ability to manage multiple cases and competing deadlines
• Empathetic, client-focused demeanor with a commitment to delivering excellent service
• Bilingual (English/Spanish) a plus but not required

About Us:

Lowe Law Firm is a well-established, medium-sized personal injury law firm that takes pride in providing exceptional legal representation while maintaining a welcoming, supportive, and family-oriented work environment.

At Lowe Law Firm, we believe in treating our clients like family, supporting our employees, and working together to achieve outstanding results.

We are looking for someone who enjoys helping people, takes ownership of their responsibilities, thrives in a team environment, and understands the importance of providing excellent customer service.

Our clients trust us because we combine aggressive advocacy with genuine compassion — and our team members thrive here because we invest in their growth and foster a collaborative, supportive culture. Join a firm where your work truly makes a difference in people's lives.