Customer Service Representative

Lava Island is an indoor play oasis where kids fly across trampolines, dive into foam pits, race down slides, and disappear into towering jungle gyms while families share pizza and celebrate birthdays. It is loud, bright, and full of energy, and it is the kind of place where memories happen without warning. When a family reaches out with a question, a party booking, or a concern, someone on the Customer Relations & Event Support team is on the other end. As a Customer Relations & Event Support Specialist, you are often the first voice or message a family encounters when they reach out to Lava Island. You answer questions, help with party planning, resolve concerns, and keep our online presence responsive and warm. Work fully remote from Georgia or Connecticut with a schedule that respects your time Real opportunity for advancement as we open new parks every year Structured schedule flexibility, we build the week around coverage Answer party-related questions for guests who have already booked their events. Coordinate callback times with potential party hosts, and schedule the follow-ups that turn interest into bookings. Assist guests with rescheduling parties and finalize details on bookings made in person. Support guests through escalations, staying calm with upset customers and communicating with park managers to resolve issues. Support the parks behind the scenes Pull and generate daily reports to help onsite teams stay on top of their day. Take on other tasks assigned by the Customer Relations & Event Support Team Lead as the team’s work evolves. A clear, confident communicator in writing and on the phone. Bonus Skills: Hospitality, event management, social media engagement, Spanish Availability starting at 6:30 AM ET, including Friday, Saturday, and Sunday Reliable internet connection at your remote workspace Must be 18 years or older and pass a background check