Customer Service Representative

Job Description

Job Description

Description:

This isn't a traditional customer service role.

Customer service is reactive — it responds to problems. The Customer Service Representative is proactive and relationship-focused, supporting the full client journey from onboarding through long-term partnership. You're not waiting for something to go wrong. You're the reason it doesn't.

THE OPPORTUNITY

Culton Companies designs, builds, and installs award-winning custom trade show exhibits, branded interiors, and museum environments for clients across the country. Our reputation has always been built on long-term relationships, consistent execution, and a level of service our clients can count on every time — and the Customer Service Representative is central to making that happen.

As the CEC, you'll serve as the steady, reliable point of contact that clients trust throughout their entire engagement with us. You'll coordinate workflows, maintain accurate records, ensure nothing falls through the cracks, and proactively keep both clients and internal teams informed and aligned at every stage of the project.

WHAT YOU'LL DO

• Serve as a consistent, trusted point of contact for clients throughout their engagement with Culton
• Coordinate client onboarding, scheduling, and service workflows using established processes
• Maintain accurate, up-to-date client records and project documentation
• Ensure clear, timely, and professional communication between clients and internal teams
• Track client satisfaction and follow up on feedback, questions, and open items
• Identify potential issues early and coordinate appropriate next steps or escalations before problems develop
• Support client retention by building trusted, long-term relationships — not just handling transactions
• Contribute to process improvement by surfacing gaps, friction points, and opportunities for better coordination

WHAT SUCCESS LOOKS LIKE

? Clients feel informed & confident

? Details tracked & followed through

? Communication is clear & consistent

? Issues resolved before they escalate

? Internal teams trust your coordination

? Long-term relationships, not transactions

WHAT YOU BRING

Required:

• 2+ years of experience in a client-facing, coordination, or relationship-focused role
• Strong verbal and written communication skills — clear, professional, and warm
• Proven ability to work cross-functionally and maintain alignment between multiple internal teams
• Organized approach to documenting conversations, decisions, and next steps with high attention to detail
• Calm, diplomatic problem-solving style — you don't rattle when things get complicated
• Comfortable using CRM systems, project management tools, or client tracking platforms

Bonus Points For:

• Experience in client success, account coordination, or client experience roles
• Background in professional services, consulting, or project-based environments
• Experience facilitating client onboarding conversations and ongoing client touchpoints

THIS ROLE IS A GREAT FIT IF YOU...

• Genuinely enjoy supporting others and find real satisfaction in helping clients feel taken care of
• Take pride in being dependable, organized, and thorough — you're the person people count on
• Value structure and clear processes, and you bring consistency to everything you touch
• Communicate with warmth and professionalism, whether it's a quick email or a challenging conversation
• Want to build meaningful long-term relationships, not just close tickets

SCHEDULE & COMPENSATION

• Full-time, hourly position — Monday through Friday, 8:00 AM – 5:00 PM
• Overtime may be required based on workload
• Hourly rate commensurate with experience
• Based at our Trussville, Alabama headquarters facility

THE PERKS

We take care of the people who take care of our clients:

Health, Dental & Vision

401K Retirement Plan

Paid Parental Leave

PTO + 7 Paid Holidays

? AFLAC & Liberty National

FSA Plan

Online Payroll Access

Quarterly Employee Events

Why Culton?

Our people stay — and there's a reason for that. Culton is the kind of place where you genuinely look forward to coming to work, where the relationships you build matter, and where the next big opportunity is already taking shape inside these walls. With long-tenured employees who'll tell you this feels like working with your best friends, a laid-back but driven culture, and a real commitment to promoting from within, this isn't just a job. It's a career.

If this sounds like your kind of role, we'd love to connect. Send us your resume and let's talk.

Trussville, Alabama | cultoncompanies.com

Requirements:

• 2+ years of experience in a client-facing, coordination, or relationship-focused role
• Strong verbal and written communication skills — clear, professional, and warm
• Proven ability to work cross-functionally and maintain alignment between multiple internal teams
• Organized approach to documenting conversations, decisions, and next steps with high attention to detail
• Calm, diplomatic problem-solving style — you don't rattle when things get complicated
• Comfortable using CRM systems, project management tools, or client tracking platforms