Customer Service and Sales Representative

Job Description

Job Description:\n\nFarmers Insurance The Hadder Agency is a growing, customer-focused insurance agency proudly serving Hoover, Alabama, and the surrounding communities. We are seeking a motivated and professional Agency Producer (Property & Casualty Insurance Agent) who is passionate about helping individuals, families, and businesses protect what matters most.\nAs an Agency Producer, you will play a critical role in helping clients safeguard themselves against financial loss by providing customized insurance solutions for auto, home, life, commercial, and liability coverage. More than simply selling policies, this position is about becoming a trusted advisorsomeone clients can rely on for guidance during both everyday life and unexpected challenges.\n\nIn this role, you will have the opportunity to build lasting relationships with customers by understanding their unique needs and recommending coverage that provides real protection and peace of mind. You will assist clients with policy reviews, coverage recommendations, account changes, and claims support while delivering an exceptional customer experience built on trust, professionalism, and responsiveness.\n\nAt The Hadder Agency, we believe insurance is ultimately a people business. We are looking for someone with strong communication skills, a positive attitude, and a genuine desire to help others. Whether working with a first-time homeowner, a growing family, or a local business owner, you will have the ability to make a meaningful impact by helping clients prepare for lifes uncertainties and protect the assets they have worked hard to build.\n\nThis opportunity offers more than just a jobit provides a long-term career path within one of the nations most stable and essential industries. You will receive the support, training, and resources needed to grow both professionally and financially. In addition to a competitive base salary, this position offers uncapped commission potential, allowing motivated individuals to significantly increase their earnings while building their own book of business.\n\nAs demand for knowledgeable insurance professionals continues to grow, this role offers strong career stability, advancement opportunities, and the chance to develop valuable business, sales, and relationship-management skills. If you are driven, service-oriented, and excited about helping others while building a rewarding career, we encourage you to join Farmers Insurance The Hadder Agency and become part of a team dedicated to protecting the people and businesses in our community.\nBenefits\nAnnual Base Salary + Commission\nHealth Insurance\nDental Insurance\nLife Insurance\nHands on Training\nMon-Fri Schedule\nCareer Growth Opportunities\nEvenings Off\nPaid Holidays\nRenewal Income\nVision Insurance\nPaid Time Off (PTO)\nState Insurance Licensing Fee's\nDisability Insurance\nTuition Reimbursement\n\nResponsibilities\n\nA Customer Service & Sales Representative (CSSR) plays an essential role in protecting the financial security and peace of mind of individuals, families, and businesses. Far more than a traditional customer service position, a CSSR serves as both a trusted advisor and relationship managerhelping clients understand their insurance needs, secure appropriate coverage, and navigate lifes unexpected challenges with confidence.\nBy combining outstanding customer service with insurance knowledge and sales expertise, a CSSR helps clients make informed decisions that protect their homes, vehicles, businesses, and other valuable assets from financial loss caused by accidents, liability claims, theft, severe weather, and other unforeseen events. Acting as a critical link between clients and insurance carriers, the CSSR ensures customers receive personalized guidance, responsive support, and long-term protection tailored to their evolving needs.\n\nKey Responsibilities\nClient Needs Assessment\n\nA successful CSSR takes the time to understand each clients individual circumstances, financial goals, and risk exposures. Through meaningful conversations and careful evaluation, they identify potential coverage gaps and recommend insurance solutions designed to provide comprehensive protection and long-term value.\n\nPolicy Recommendations & Sales\n\nCSSRs educate clients on available Property & Casualty insurance products, including auto, homeowners, renters, umbrella, and business liability policies. They customize recommendations to align with each clients needs, lifestyle, and budget while helping customers understand the importance and value of proper coverage.\n\nApplication & Sales Process\n\nFrom initial quote to policy issuance, the CSSR guides clients through every step of the insurance process. They ensure applications are completed accurately, underwriting requirements are satisfied, and policy changes or updates are handled efficiently to create a smooth and professional customer experience.\n\nPolicy Management & Account Support\n\nAs clients experience life and business changes, the CSSR proactively assists with policy reviews, coverage updates, renewals, billing questions, and account servicing. Their goal is to ensure clients maintain adequate protection as their circumstances evolve over time.\n\nClaims Assistance & Client Advocacy\n\nDuring stressful or unexpected situations, Customer Service & Sales Representative provide valuable support throughout the claims process. They help clients understand policy coverages, explain next steps, assist with documentation, and communicate with insurance carriers to help claims move forward as smoothly as possible.\n\nRelationship Building & Customer Retention\n\nBuilding long-term relationships is at the core of the Customer Service & Sales Representative role. By delivering exceptional service, consistent communication, and genuine care for clients well-being, CSSRs establish trust and foster customer loyalty that leads to long-lasting relationships and referrals.\n\nAdministrative & Compliance Responsibilities\n\nCustomer Service & Sales Representative maintain accurate client records, manage policy documentation, process endorsements, and remain compliant with agency procedures, underwriting guidelines, and insurance regulations. Strong attention to detail is essential to ensuring accuracy and professionalism in every interaction.\n\nHow Successful Customer Service & Sales Representative Excel\nMarketing & Prospecting\n\nSuccessful Customer Service & Sales Representative actively contribute to agency growth by identifying opportunities to cross-sell coverage, generate referrals, and build relationships within the community. Their ability to recognize client needs and communicate value helps strengthen both customer satisfaction and agency success.\n\nNetworking & Relationship Development\n\nCustomer Service & Sales Representative build professional relationships with clients, referral partners, and community members to expand the agencys reach and reinforce its reputation for service, trust, and reliability.\n\nContinuous Education & Professional Development\n\nInsurance is an ever-changing industry, and top-performing Customer Service & Sales Representative remain committed to ongoing learning. By staying current on industry trends, policy changes, underwriting guidelines, and new coverage options, they ensure clients receive informed and up-to-date recommendations.\n\nProblem Solving & Adaptability\n\nEvery client situation is unique. Successful Customer Service & Sales Representative are proactive problem-solvers who can think critically, adapt quickly, and provide effective solutions while maintaining a calm and professional demeanor in fast-paced environments.\n\nTrusted Liaison & Client Advocate\n\nA Customer Service & Sales Representative serves as the primary point of contact between policyholders and insurance carriers, ensuring communication remains clear, responsive, and solution-oriented. Their ability to advocate for clients while delivering dependable service provides customers with confidence, security, and peace of mind.\n\nUltimately, a Customer Service & Sales Representative is more than an insurance professionalthey are a trusted resource, relationship builder, and advocate dedicated to helping clients protect what matters most while delivering exceptional service at every stage of the customer experience.\n\nRequirements\n\nTo be considered for this position, candidates must either currently hold an active Property & Casualty Insurance License or be willing to obtain one prior to beginning employment. The Hadder Agency is committed to supporting the professional growth of its team members and offers partial reimbursement for licensing costs upon successful completion of the training period.\nA successful Customer Service & Sales Representative (CSSR) combines strong communication abilities, problem-solving skills, sales confidence, and a genuine passion for helping others. This role requires far more than answering phones or processing policy changesit requires the ability to build trust, provide guidance during important financial decisions, and deliver exceptional service that strengthens long-term client relationships.\n\nAt The Hadder Agency, we are looking for individuals who are professional, motivated, relationship-oriented, and committed to helping clients protect what matters most. Success in this role comes from balancing technical insurance knowledge with empathy, adaptability, and a strong customer-first mindset.\n\nSkills & Qualities for Success\nInterpersonal & Relationship-Building Skills\nCommunication & Active Listening\n\nSuccessful CSSRs communicate clearly, professionally, and confidently when explaining policy coverages, billing concerns, claims procedures, and insurance recommendations. Equally important is the ability to actively listen and fully understand each clients concerns, priorities, and financial goals in order to provide thoughtful and personalized solutions.\n\nRelationship Building\n\nInsurance is built on trust and long-term relationships. A successful CSSR develops strong connections with clients by being dependable, responsive, and genuinely invested in helping customers protect their homes, vehicles, businesses, and families. Strong relationship-building skills lead to higher customer satisfaction, retention, and referrals.\n\nEmpathy & Emotional Intelligence\n\nClients often contact their insurance agency during stressful or uncertain situations such as accidents, property damage, or major life changes. A strong CSSR demonstrates patience, empathy, and emotional intelligence while providing reassurance, guidance, and practical solutions during challenging moments.\n\nCustomer Service Excellence\n\nDelivering exceptional service is at the core of this role. Successful CSSRs are proactive, detail-oriented, and responsive in handling client requests, policy updates, billing questions, and coverage concerns. Their ability to create a positive customer experience helps build loyalty and confidence in the agency.\n\nTechnical & Professional Skills\nInsurance Product Knowledge\n\nA strong understanding of Property & Casualty insurance productsincluding auto, homeowners, renters, umbrella, and commercial coverageis essential. CSSRs must be able to confidently explain policy options, identify coverage gaps, and recommend solutions that align with each clients needs and budget.\n\nAnalytical & Problem-Solving Abilities\n\nEvery client situation is unique. Successful CSSRs are skilled at analyzing risk exposures, identifying issues, and finding practical solutions that provide the right balance between protection, affordability, and long-term value.\n\nSales & Relationship-Based Advising\n\nWhile customer service is a major part of the role, CSSRs also play an important role in agency growth. Successful team members are comfortable identifying opportunities to recommend additional coverages, educate clients on protection gaps, and confidently present solutions that benefit both the client and the agency.\n\nTechnology & Digital Proficiency\n\nModern insurance agencies rely heavily on CRM systems, agency management software, digital quoting platforms, and electronic communication tools. CSSRs should be comfortable learning new technology and using digital systems efficiently to provide accurate and timely service.\n\nOrganization & Time Management\n\nCSSRs often manage multiple responsibilities throughout the day, including servicing policies, assisting clients, handling claims support, processing endorsements, and following up on sales opportunities. Strong organizational skills and the ability to prioritize tasks effectively are critical to maintaining productivity and service quality.\n\nWork Ethic & Professional Mindset\nPersistence & Self-Motivation\n\nSuccess in the insurance industry requires resilience, consistency, and a strong work ethic. High-performing CSSRs remain motivated, maintain a positive attitude, and continue delivering exceptional service even during fast-paced or challenging situations.\n\nHonesty & Integrity\n\nClients place significant trust in their insurance professionals. Successful CSSRs maintain the highest standards of honesty, professionalism, and ethical conduct while always acting in the best interest of the client. Integrity is essential to building long-term credibility and a strong professional reputation.\n\nAdaptability & Growth Mindset\n\nThe insurance industry constantly evolves due to changing regulations, market conditions, technology, and client expectations. Successful CSSRs are adaptable, eager to learn, and committed to continuous professional development so they can better serve clients and grow within the industry.\n\nAt The Hadder Agency, a CSSR is more than a customer service representativethey are a trusted resource, relationship builder, and advocate who plays an important role in protecting clients financial well-being while helping the agency continue to grow and serve the community with excellence.