IT Service Delivery Manager
Virtual Vocations Inc
Driving operational excellence, the full-time People Service Delivery Lead will manage complex case management, service governance, and AI-enabled improvements in a remote capacity. Key responsibilities Own complex case management and processes requiring advanced domain expertise and structured troubleshooting Lead service governance, supplier oversight, operational performance reviews, and process improvements across large functional areas Drive AI-enabled operational improvements by identifying automation use cases and optimizing workflows while ensuring quality outcomes Required qualifications 8-10 years of experience in service delivery functions, including case management and HRIS administration Proven expertise in process design, documentation, and SOP development Advanced proficiency in Excel and Google Sheets, including pivot tables and VLOOKUP High School Diploma or equivalent; Bachelor's Degree preferred Experience in applying AI tools and automation in operations is a plus
Vacancy posted 2 days ago
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