Trade Administrator (Dispatcher)

Overview Join the Heritage Home Service Team as a Trade Administrator at our North Hampton, NH location This role is in-office Monday through Friday. ***Candidates must live in the Seacoast service area of New Hampshire*** Schedule: Monday through Friday: 6:30am-2:30pm Why Join Heritage? At Heritage Home Service, our core values — Always Pursue Better , Treat People Right , and Do Things Well — guide everything we do. As a Trade Administrator, you’ll be part of a team that’s committed to excellence, customer satisfaction, and personal growth. What You'll Do: Service Coordination & Dispatch: Manage scheduling and dispatch for residential service calls in the seacoast area Ensure technicians are assigned efficiently to meet customer needs and minimize downtime Monitor job progress and proactively resolve scheduling conflicts or delays Customer & Technician Support: Serve as the primary point of contact for customers regarding scheduling and service updates Build strong relationships with technicians and support them in delivering top-quality service Maintain clear communication between customers, technicians, and the regional dispatch team Operation Excellence: Track and analyze service performance metrics to identify areas for improvement Implement process enhancements to improve efficiency and customer satisfaction Ensure compliance with safety standards and company policies Strategic Planning: Collaborate with department leadership to align scheduling and resource allocation with business goals Support initiatives that improve workflow and enhance the customer experience What You'll Bring: Experience in dispatch operations, service coordination, or similar role (trades experience is a plus) Strong organizational and problem‑solving skills Excellent communication skills and ability to thrive in a fast‑paced environment Familiarity with residential trade services is a plus What You’ll Get : 401k with up to 4% match Health, Dental, and Vision Insurance Long-Term Disability + Life Insurance Paid Time Off: Holiday, Personal, Sick, and Vacation Referral bonuses and family discounts Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment. #J-18808-Ljbffr Heritage Home Service