Scheduler-Countertop Install

Scheduler-Countertop Install

Salary Range $22.00 - $25.00 Hourly

Description

Position Summary

The Scheduler Countertop Installations is responsible for coordinating and optimizing daily installation schedules for countertop projects to ensure efficient workflow, excellent customer service, and on-time project completion. This role serves as the communication hub between customers, installers, sales teams, templators, vendors, and internal operations staff. The Scheduler must maintain accurate scheduling records, proactively resolve conflicts, and ensure a seamless customer experience from order readiness through final installation.

Essential Duties and Responsibilities

• Schedule countertop template, delivery, and installation appointments based on product readiness, installer capacity, geography, and customer availability.
• Maintain daily and weekly installation calendars to maximize efficiency and minimize downtime.
• Confirm all job details including materials, site readiness, measurements, access requirements, and special requests prior to scheduling.
• Coordinate reschedules due to material delays, customer requests, weather, or field conditions.
• Balance installer workloads and route schedules for productivity and timely completion.

• Communicate appointment dates, arrival windows, and preparation requirements to customers.
• Respond promptly to customer scheduling inquiries, changes, and concerns.
• Provide updates to customers regarding delays, changes, or job status.
• Maintain a professional and service-focused approach in all communications.

• Work closely with sales, fabrication, warehouse, and installation teams to ensure job readiness.
• Verify all work orders, purchase orders, and installation packets are complete before dispatch.
• Enter and maintain accurate scheduling data in ERP, CRM, or scheduling systems.
• Monitor completed jobs and update status for billing, service follow-up, and closeout.

• Identify scheduling bottlenecks and recommend process improvements.
• Resolve same-day scheduling conflicts and field issues quickly.
• Track installer productivity, missed appointments, and scheduling metrics.
• Support department goals for customer satisfaction, efficiency, and profitability.

• None directly.
• May coordinate activities of installers and subcontractors related to daily schedules.

Qualifications

Education & Experience

• High school diploma or GED required; associate degree preferred.
• 2+ years of scheduling, dispatching, logistics, customer service, or construction coordination experience preferred.
• Experience in countertops, cabinetry, flooring, home improvement, or construction trades strongly preferred.

Knowledge, Skills & Abilities

• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong attention to detail and follow-through.
• Ability to prioritize urgent issues and adjust schedules quickly.
• Proficient with Microsoft Office and scheduling/ERP systems.
• Ability to read work orders, measurements, and installation notes.
• Strong problem-solving and decision-making skills.

Physical Demands

• Primarily sedentary office role with frequent sitting, typing, and phone use.
• Occasional standing, walking, bending, and lifting up to 20 pounds.
• Ability to work extended periods at a computer.

Work Environment

• Office environment with frequent communication with warehouse and field personnel.
• Fast-paced setting with multiple deadlines and changing priorities.

Key Performance Indicators (KPIs)

• On-time installation rate
• Schedule accuracy
• Installer utilization
• Customer satisfaction scores
• Reduction in reschedules / callbacks
• Order completion cycle time

Core Competencies

• Customer Focus
• Teamwork
• Accountability
• Adaptability
• Time Management
• Communication
• Attention to Detail

Equal Opportunity Employer Statement

Nisbet Brower is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees are treated with dignity and respect. We provide equal employment opportunities to all applicants and employees any characteristic protected by federal, state, or local law.

We are dedicated to fostering a diverse workforce and maintaining a workplace free from discrimination, harassment, and retaliation.