Supply Chain and Operations Business Analyst

Zumiez is looking for a Supply Chain & Operations Business Analyst who brings curiosity, critical thinking, and a drive to make things better. This role is built for someone who wants more than maintaining reports or supporting a standard warehouse operation — it’s an opportunity to challenge assumptions, influence decisions, solve complex operational problems, and help shape how a fast-moving retail business evolves. The right candidate will be empowered to take action, test ideas, collaborate across teams, and turn insight into real operational impact. While data is always important, this role is not a report writer but one who can take insights and create a path to improvement.

POSITION PURPOSE

The Supply Chain & Operations Business Analyst serves as a process analyst and capability partner, acting as a liaison between Operations, Technology and Data to support scalable and efficient workflows across the Corona, CA and Delta, BC facilities. This role is responsible for documenting end-to-end operational processes, aligning processes and systems to business capabilities and supporting application replacement or improvements through translating business needs into structured functional and data requirements. This role also plays a key role in identifying opportunities for automation, advanced analytics, and AI-enabled decision support—helping evolve supply chain processes to be more scalable, resilient, and efficient over time.

JOB DUTIES AND RESPONSIBILITIES

Process Analysis & Documentation: Document current-state and future-state processes across inbound, outbound, inventory, and supply workflows Develop process maps, workflows, and standard operating procedures (SOPs) Validate process documentation with operations teams to ensure alignment with real-world execution Identify process gaps, inefficiencies, and manual workarounds, and recommend improvements Business Capability Alignment: Map operational processes to define supply chain business capabilities Align capabilities to support systems, applications, and data structures Maintain capability-to-application mappings as processes evolve Identify capability gaps and standardization opportunities to support improvement Requirements Development & Delivery: Gather, document, and maintain business, functional, and data requirements Translate operational needs into structured requirements, user stories, and acceptance criteria Partner with technical teams to transfer into technical requirements ensuring system enhancements, integrations, and implementations deliver intended outcomes Support testing efforts, including user acceptance testing (UAT), ensuring solutions meet business needs Automation, Analytics & AI Enablement: Identify opportunities to streamline processes through automation and system enhancements Partner with Analytics and Technology teams to define reporting requirements and KPI logic Support initiatives that leverage advanced analytics and AI to improve operational decision-making Contribute to evolving how process documentation and insights are developed using AI-enabled tools Cross-Functional Collaboration: Act as a liaison between Operations, IT, and Analytics teams Facilitate alignment across stakeholders on process changes and system initiatives Support continuous improvement efforts across supply chain functions Build strong partnerships to ensure solutions are practical, scalable, and adopted

MINIMUM QUALIFICATIONS

Bachelor’s degree in Supply Chain, Business, or related field (or equivalent experience) 3–6 years of experience in business analysis, supply chain, operations, or related roles Strong analytical, problem-solving, and process documentation skills Ability to translate operational needs into structured business requirements Strong communication and stakeholder management skills Advanced Excel proficiency Ability to manage multiple priorities in a fast-paced environment

PREFERRED QUALIFICATIONS

Experience in retail supply chain or distribution center operations Exposure to WMS, OMS, ERP, or workforce management systems Experience with operational process analysis and mapping tools (e.g., Visio, Lucidchart) Exposure to business capability modeling frameworks (e.g., LeanIX) Experience supporting system implementations or process improvement initiatives Familiarity with automation, analytics, or AI-enabled tools in business processes

WORK ENVIRONMENT & PHYSICAL DEMANDS

Ability to work in both office and warehouse environments Ability to sit for extended periods and work on a computer Ability to move throughout the facility to observe operations and collaborate with teams #J-18808-Ljbffr Zumiez