IT Information Support Technician

DeZURIK is building our internal IT support capabilities and is hiring an IT Support Technician to work onsite in our Gastonia, NC location to serve as the first line of support for our users across DeZURIK and Red Valve. This is a great opportunity for someone who enjoys problem solving, helping others, and building strong technical foundations while supporting a growing organization.

In this role, you'll spend most of your time triaging and resolving Tier 1 IT issues-handling password resets, access requests, workstation troubleshooting, hardware issues, and Microsoft 365 support. You'll manage incoming tickets, document solutions clearly, and know when to escalate issues to senior IT resources. You'll support users across multiple locations and help ensure a consistent and reliable IT experience as systems and processes are aligned across the organization.

In this role, you'll quickly build familiarity with our systems and processes, progressing to independently handling Tier 1 support requests and contributing to a consistent, high-quality support experience.

We're looking for someone with a strong customer service mindset, solid Windows 10/11 troubleshooting skills, familiarity with Active Directory, MFA, basic networking concepts, and hardware support.Successin this role requires clear communication, organization, attention to detail, and a willingness to learn.

DeZURIK offers a competitive hourly rate in the $22.81 to $27.37 range, based on experience and qualifications, along with annual bonus opportunities tied to performance.

Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. DeZURIK also provides a health savings account with company match, a retirement plan for employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it is needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.

Key Responsibilities

• Provide first-line IT support for users across DeZURIK and Red Valve locations
• Troubleshoot and resolve issues related to Windows workstations, hardware, and Microsoft 365
• Manage and document support requests through the ticketing system
• Perform user account administration in Active Directory and Azure (password resets, access, group membership)
• Assist with user access and role-based permissions within NetSuite
• Deploy and support hardware including PCs, laptops, tablets, and scanners
• Support onboarding and offboarding activities including account setup, hardware provisioning, and access changes
• Support connectivity issues including Wi-Fi and VPN access
• Maintain documentation of incidents and contribute to knowledge base articles
• Support telecommunication systems including VoIP and office presentation systems
• Assist with hardware and software inventory and asset tracking
• Escalate complex issues to senior IT resources as appropriate
• Collaborate on cybersecurity policies, procedures, and user awareness efforts

Required Qualifications

• 1-3 years of IT support or help desk experience
• Strong troubleshooting skills in Windows 10/11 environments
• Familiarity with Active Directory and Microsoft 365
• Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN)
• Strong customer service and communication skills
• Ability to manage multiple tasks and prioritize effectively

Preferred Qualifications

• Experience with endpoint management tools (e.g., Intune or similar)
• Experience with IT ticketing systems and remote support tools
• Exposure to multi-site or manufacturing environments
• Associate degree or technical certification in IT or related field

If you're ready to build your IT skills, make an impact, and be part of a collaborative team, we'd love to hear from you.

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