EHR Support Analyst I

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. EHR Support Analyst I ALL Full-Time Gastonia, NC, US Title : EHR Support Analyst I Department : Clinical Informatics Status : Hourly Position Classification/Category : Administrative Location : Corporate Office Reports To : Clinical Informatics Manager Direct Reports : None Summary of Position Under the direction of the Clinical Informatics Manager, the EHR Support Analyst I is accountable for ensuring that the goals set for the clinical informatics department are met. The analyst works closely with clinicians, physicians, dentists, administrative staff, and information technology staff to ensure integration of quality initiatives and technology into the patient care process. Responsibilities include supporting the analysis, evaluation, development, implementation, updating, and integrity of quality projects and clinical systems, as well as coordinating education of all users in clinical software. Minimum Qualifications Must be able to sit, stand and walk for long periods of time Ability to read and understand the English language Ability to effectively maintain confidentiality of records and communicate with all levels of personnel Experience: 2+ years in an outpatient provider office setting Additional Skills Required Knowledge of Outpatient Clinic Operations Experience in the Microsoft Suite Superior written and verbal communication skills Must be able to work with changing priorities Requires excellent organizational, problem solving and critical thinking skills Must be able to interact with individuals of all cultures and levels of authority Requires the ability to maintain confidentiality Must be able to function as part of a team Must possess initiative Basic medical terminology required, knowledge can be obtained through formal classes or work experience Additional Skills Preferred Proficient in use of all computer software utilized in practice Presenting and/or teaching experience a plus Education High school diploma or GED required Experience Required 2 or more years in an outpatient provider office setting or related experience. Professional Licensure Current MA certification preferred. Certification(s) N/A Key Responsibilities Supports basic Epic functions in the EMR. Has a basic understanding of Epic, OCHIN, Dentrix & Dexis functionality. Able to manage accounts that are associated with clinical software. Training on various software features (new functionality and basic use and navigation). Assists Information Technology department in the support of clinical users when appropriate. Maintains current knowledge of clinical practice, organizational policy, regulatory requirements and standards of practice. Able to manage OCHIN JIRA’s & Kintegra tickets. Assists with EPCS & verification process. Other duties as assigned. Kintegra Core Requirements Patient First – An approach to care that holds primary focus on the well‑being and desires of the patient. Build not Blame – Focusing first on finding fault with the process rather than the person. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds, and the use of organizational resources. Cooperation and Flexibility – Belief that we function as part of an interdependent team with shared gains or losses, committing to assist beyond the prerequisite job description. Culturally Sensitive – Always working toward increasing the ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one's own culture. #J-18808-Ljbffr Kintegra Health