Principal Product Designer

Principal Product Designer

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation.

Tomo considers design to be essential to our customer experience and to our brand. We are looking for an exceptional designer to raise the bar on our design efforts. The principal product designer's mission is to help Tomo create an easy, empowering, and best-in-class home shopping experience for its customers by working with a team of designers in collaboration with partners in product, engineering, sales, and operations. We're looking for a designer who embraces AI and is changing their process to leverage AI as a thought partner. This team strives to intimately understand the needs of customers, envisioning an experience meeting and exceeding those needs, and delivering them incrementally so Tomo's offering gets better every day. This role is based in our Seattle, WA Office Monday - Wednesday and remote optional Thursday & Friday.

The principal product designer's core ongoing responsibilities:

• Lead work in undefined problem spaces using the following methods: user research, user experience, and visual & interaction design
• Design flows and experiences that simplify and distill down complex actions into usable interfaces
• Define and own the visual and UI standards across multiple products on desktop and mobile web
• Leverage AI as a thought partner, prototype creator, and however it evolves in 2026
• Present to stakeholders a vision for the product through a visual narrative
• Give and solicit feedback from designers and our cross-functional partners in order to continually improve the end customer experience
• Identify opportunities and define strategies for user research that impacts our understanding of the customer and our product roadmap

What you'll bring...

If the following attributes sound familiar, we'd be very excited to talk!

• 6+ years of design experience at tech companies, with start-up, consumer, and fintech experience especially prized
• 2+ experience planning and executing user research efforts using a variety of techniques
• Passion for learning about the newest technology, specifically AI+design
• Experience building consumer experiences
• A need for speed and a preference for shipping incrementally to pull learnings forward
• Deep knowledge of systems, patterns, interactions, and prototyping
• Exceptional visual execution (eg. color, typography, iconography, and layout)
• Highly collaborative, strong communication skills, able to pivot quickly, high on candor but also tact, and receptive to feedback
• Portfolio of work samples showcasing your problem-solving skills
• Experience coaching and mentoring designers, with a focus on feedback/bar raising (valued but not required)
• Degree in design (valued but not required)

Employee Benefits

We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to):

• Equity Ownership: All teammates receive stock options—we win together
• Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
• Work-life balance and a generous paid time off policy
• In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
• 401(k) retirement plan