Remote Complex Transactions Specialist - Billing & Support

NRG Energy is seeking a Complex Transactions Representative to serve as the final escalation for transaction-based customer issues and billing disputes, ensuring complete, accurate, and timely resolutions for residential and small commercial accounts.

In a primarily work-from-home environment, you will analyze data in SAP, research account histories, apply credits or debits, and communicate clearly with customers to restore confidence in our service and prevent recurring issues.