Part Time- Front Desk Clerk

Guest Services Representative (Front Desk)

Join our team at the DoubleTree by Hilton Asheville Downtown. Part and full time hours available.

At Parks Hospitality Group, we are looking for a skilled Guest Services Representative to provide exceptional service for our guests. In this role, you will handle guest check-ins and check-outs, assist with inquiries, and ensure a memorable guest experience. You will also assist in training new Guest Services Representatives.

What You'll Do:

• Greet guests upon arrival and provide a positive first impression.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Demonstrate professional phone etiquette, answering calls promptly and providing accurate information.
• Process payments, handle cash, and maintain accurate guest account records.
• Provide information on hotel amenities, services, and local attractions.
• Assist with luggage storage and wake-up calls as needed.
• Ensure the front desk and lobby areas are tidy and organized.
• Assist in training and mentoring other Guest Services Representatives.

What You'll Need:

• High school diploma or equivalent.
• At least 2 years of experience in a front desk or guest services role.
• TIPS certification required at hire.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask in a fast-paced environment.

Why You'll Love Working Here:

• Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

Location: 199 Haywood St. Asheville, NC. 28801