Branch Service Representative (Marion)

Location Marion, IA 52302, USA Overview As a Branch Services Representative, you’ll process transactions, assist members with account management, and educate them on products and services. You’ll also engage in cross‑selling, conduct proactive outreach, and support branch operations while ensuring compliance with regulations. Your role is crucial in enhancing member relationships and promoting financial services. Whether it’s a great benefit package that helps you take care of yourself and save for your future with a generous 401(k) match, an attractive starting pay of $21.69 per hour with monthly and annual incentives, or the ability to Build a Career Worth Loving – there’s a lot to love about working at Dupaco. Responsibilities Accurately process a variety of transactions for members including but not limited to deposits, withdrawals, transfers, and loan payments and assist members in the lobby. Assist and educate members with Interactive Teller Machines (ITMs) as needed. Balance cash drawers and reconcile transactions at the end of the day. Open member accounts, including checking, savings, and certificates of deposit (CDs) and offer full‑family membership to new and existing members. Accurately close member accounts. Assist members through a Visa application by communicating approval/denial and processing balance transfers. Perform account maintenance tasks such as updating personal information and managing account inquiries. Educate members on features, benefits, and fees of the credit union and Dupaco products and services. Cross‑sell Dupaco products and services by engaging, identifying, and advocating for digital services, highlighting benefits, addressing potential concerns, and demonstrating how they can enhance the member’s experience to support the branch and organizational goals. Conduct proactive outreach and outbound calls to members as assigned. Perform Money Makeovers and Credit History Lessons and identify opportunities to deepen the relationship with the member by offering products and services. Identify and refer potential leads for specialized services, such as Mortgage Loans, Business Loans, Business Services, Dupaco Insurance Services, Dupaco Financial Services, etc. Assist with branch operations, including opening and closing procedures, cash handling equipment and machines, balancing, servicing, and reconciling. Ensure adherence to all credit union regulations, policies, and compliance procedures and requirements. Utilize available resources and tools to detect and report suspicious activities and transactions. Participate in branch meetings and training sessions to stay current on Dupaco policies and products. Perform other duties as assigned. Qualifications High school diploma or equivalent. Previous customer services or equivalent experience. Previous cash handling experience preferred. Excellent interpersonal and communication skills to represent the financial institution in a positive and professional way when dealing with membership and other staff members. Strong problem‑solving skills, and an aptitude for learning new technologies. Strong attention to detail. Skills & Behaviors Customer Service – Expert. Microsoft Word – Some Knowledge. Microsoft Excel – Some Knowledge. Microsoft Outlook – Some Knowledge / Intermediate. Dedicated – Devoted to a task or purpose with loyalty or integrity. Team Player – Works well as a member of a group. Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization. Flexibility – Inspired to perform well when granted the ability to set your own schedule and goals. Education High School or better. Experience Previous cash handling experience preferred. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr