Area Customer Service Coordinator

Job Title

Pay rate: $19.00- $21.00/hr Hours: While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. Location: Denver, CO Temp to hire

Summary of Duties:

• Daily tasks will vary by location and may include:
• Mailroom operations, shipping & receiving
• Fleet management and support
• Reproduction center work, including finishing tasks
• Hospitality and reception services
• Conference room setup and support
• This role is ideal for someone who is energetic, organized, eager to learn, and demonstrates strong customer service and communication skills. Note-taking and adaptability are key to success.
• Additional Requirements:
• Ability to lift up to 50 lbs (assistance available for heavier items)
• Extended periods of walking and standing may be required
• Driving between multiple locations in a single day may be necessary
• Use of Ricoh or customer vehicles is not permitted
• Parking may not be free at all locations; reimbursement is available when applicable
• Work Location: Varies daily within the Denver, CO area. Daily driving to assigned locations is required; applicants must have a reliable personal vehicle.
• COVID Requirements: None
• Dress Code: Smart casual attire that is professional, clean, and wrinkle-free. Acceptable clothing includes khakis, dress pants, professional shirts or blouses, and clean dress shoes, loafers, or boots. Appearance should reflect Ricoh's professional standards.
• This position is based in Denver, CO area, with management support from Phoenix, AZ. Daily responsibilities will vary depending on the assigned site.

Qualifications:

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.
• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers
• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
• Possesses basic math skills.
• Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.
• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.
• Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
• Possesses ability to resolve customer related issues.
• Possesses ability to troubleshoot and coordinate problem resolution.
• Possesses proficiency in the use of Microsoft and computers.
• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.