Health Insurance Enrollment Representative - MN Health Insurance Program Rep 1

Working Title: Health Insurance Enrollment Representative

Job Class: Minnesota Health Insurance Programs Representative 1

Agency: MNsure

• Job ID : 94611

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 06/03/2026

• Closing Date : 06/15/2026

• Hiring Agency/Seniority Unit : MNsure

• Division/Unit : MNsure / MNsure Call Center/Ops 7

• Work Shift: Day Shift

• Work Hours : 7:45am - 4:15pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $24.41 - $34.24 / hourly; $50,968 - $71,493 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : MNsure

• Designated in Connect 700 Program for Applicants with Disabilities ( : Yes

MNsure is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MNsure does not participate in E-Verify.

This position is eligible for telework for applicants who reside in Minnesota (or a bordering state within 50 miles of the office location).

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

**** This posting will be used to fill multiple vacancies****

The purpose of this position is to support enrollment and eligibility determinations for health care programs for the MNsure State Health Exchange. Determinations of eligibility are made by applying a myriad of interrelated and complex policies and guidelines that are unique to each program, applicant and enrollee and the eligibility and enrollment will be conducted in an online web portal. The incumbent, working in a high volume and data/deadline driven environment with extensive client contact, must be able to research, analyze and discern the appropriate and relevant assistance level that may be required across a variety of public and private options for each applicant/enrollee including the ability to direct problem solve or triage callers into the correct assistance service.

Responsibilities Include:

• Serve as a specialist in MNsure Contact Center, assisting consumers in all aspects of enrollment and billing in the Minnesota Health Insurance Exchange.

• Serve as a liaison to other state agency sponsored call centers to assist them in effectively carrying out their responsibilities to callers.

• Respond to all aspects of the enrollment process through the MNsure Health Insurance Exchange.

• Provide to callers or coordinate with other call center representatives at DHS or financial workers at the counties to ensure that callers are appropriately enrolled and qualified beneficiaries' medical assistance consistent with federal law and the state continuation statute.

Minimum Qualifications

Two (2) years of customer service experience demonstrating the following:

• Ability to administer policies, procedures, and systems used to make eligibility determinations.

• Strong computer skills with the ability to navigate multiple software applications, databases, as well as possessing data entry skills.

• Ability to use math skills to calculate income using multiple sources of documentation.

• Strong customer service skills and effective oral and written communication.

• Ability to read, speak and write English well enough to understand, apply and explain complex eligibility policies.

• Ability to work within a high volume, deadline-orientated, and accuracy-focused program where performance and production standards must be met.

• Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance.

Preferred Qualifications

• Knowledge of Minnesota Health Care Programs and experience working with eligibility determinations for the programs.

• Knowledge of FileNet database.

• Experience managing a caseload.

• Knowledge of HIPAA and the Data Privacy Act.

• Quickly adapt to changing policies and procedures.

Additional Requirements

To facilitate proper crediting, please ensure that you clearly describe your experience in the areas listed above.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at View phone number on click.appcast.io or email View email address on click.appcast.io . Please indicate what assistance is needed.