Medical Assistant

Job Description

Job Description

Medical AssistantAbout UsAt Hotze Health & Wellness Center, we believe people deserve a personalized path to better health and vitality. We are a cash-based practice, which allows us to focus on each individual's needs rather than the restrictions of insurance requirements. Our approach emphasizes natural, restorative solutions that help people regain energy, balance, and quality of life-without unnecessary reliance on pharmaceutical drugs.We refer to the people we serve as guests rather than patients. This is intentional: we want the experience here to feel welcoming, respectful, and comfortable-more like being cared for in a hospitality setting than a conventional medical office. Position OverviewThe Medical Assistant plays a vital role in delivering both excellent clinical care and exceptional guest experience. This position blends technical skill with a service mindset-supporting providers, guiding guests through their care, and ensuring every interaction is efficient, professional, and personalized.Medical Assistants work closely with providers and the broader care team to prepare for visits, carry out clinical procedures, and help guests clearly understand their treatment plans. The ideal candidate is detail-oriented, proactive, and genuinely enjoys helping others feel cared for and confident in their health journey. Essential Duties & ResponsibilitiesDeliver high-quality clinical care with a guest-centered, service-oriented approachPrepare for guest visits by reviewing and updating medical history, medications, and chief concernsAccurately document all interactions and care in eClinicalWorks (eCW)Obtain vital signs and perform rooming in (intake) efficiently and professionallyPerform phlebotomy and injections per provider ordersAdminister IV therapy once trained and authorizedEnter, prepare, and coordinate lab orders according to provider preferencesProcess, label, and prepare specimens for outside laboratory pickupRetrieve, upload, and reconcile lab and diagnostic results into guest chartsAssist providers during visits by updating treatment plans and ensuring accuracy of documentationClearly communicate treatment recommendations to guests both in person and by phoneCoordinate with labs, pharmacies, and outside medical facilities as neededMonitor and manage clinical inboxes, responding promptly and appropriatelyPrepare and manage specialty testing kits and portalsPerform diagnostic procedures such as EKG, spirometry, and carotid ultrasound once trainedMaintain exam rooms, ensuring supplies are stocked and organizedOrder medical supplies as neededStay informed on services offered and confidently educate guests when appropriateSupport team operations with additional clinical or administrative tasks as neededComplete all documentation and responsibilities prior to leaving each day(This list outlines the general responsibilities of the role but is not exhaustive.) Knowledge & Skill RequirementsStrong clinical skills, including proficiency in phlebotomyExperience with electronic medical records; eClinicalWorks preferredProficiency with computers and general office softwareExcellent communication skills with the ability to educate and engage guestsHighly organized with strong attention to detailAbility to prioritize tasks and work efficiently in a fast-paced environmentSelf-motivated and able to work independently without constant supervisionTeam-oriented with a proactive and supportive mindsetEagerness to learn and grow within the roleBilingual (English & Spanish) preferred Physical Demands & Work EnvironmentAbility to sit, stand, and walk throughout the day in a clinical settingAbility to perform clinical tasks requiring manual dexterity (phlebotomy, injections, etc.)Adequate vision to review medical records and computer screensAbility to lift up to 20 pounds occasionallyAbility to communicate clearly and effectively in person and by phone Office HoursMonday – Thursday: 7:30 a.m. – 5:00 p.m.Friday: 7:30 a.m. – 12:00 p.m.Note: While office hours end at the times above, team members may occasionally need to remain past closing to assist guests, complete documentation, or finish daily responsibilities.We are closed on weekends and most major holidays. Classification & ReportingCLASSIFICATION: Non-ExemptSUPERVISORY RESPONSIBILITY: NonePOSITION REPORTS TO: Medical Administrator