Member Service Representative II

Job Description

Job Description

Member Service RepresentativeHelp Members Reach Their Financial Goals

At First Flight Federal Credit Union, we're more than a financial institution. We're a member-focused organization committed to helping people achieve financial success through exceptional service, trusted guidance, and meaningful relationships.

We're looking for someone who enjoys helping others, solving problems, and building lasting relationships. If you're energized by making a positive difference in someone's financial journey, we'd love to meet you.

Why You'll Love Working Here

Every day brings an opportunity to make a meaningful impact.

One conversation might help someone finance a vehicle. Another might guide a new member through opening their first account. You'll become a trusted resource who helps members navigate important financial decisions while working alongside a supportive team that believes in collaboration, respect, and exceptional service.

At First Flight, we invest in our people and empower our team to deliver an outstanding member experience every day.

What You'll Be Doing

As a Member Service Representative, you'll serve as a trusted resource for members by providing personalized financial guidance and delivering exceptional service.

Your responsibilities will include:

• Originating and processing consumer loans from application through closing.
• Opening new memberships and deposit accounts.
• Assisting members with account maintenance and servicing requests.
• Helping members understand available products and services and connecting them with solutions that meet their financial needs.
• Scheduling appointments when additional time or specialized assistance would best serve the member.
• Providing accurate information and guidance while ensuring compliance with credit union policies and procedures.
• Maintaining complete and accurate documentation.
• Collaborating with teammates to deliver a seamless member experience.
• Contributing to branch and organizational goals through exceptional service and quality work.

What You'll Bring to the Table

You'll thrive in this role if you:

• Enjoy helping people and building trusted relationships.
• Communicate clearly and professionally.
• Stay organized while managing multiple priorities.
• Have strong attention to detail and take pride in accuracy.
• Exercise sound judgment and critical thinking.
• Enjoy learning and adapting to new technology and processes.
• Work well independently while contributing to a collaborative team.
• Demonstrate integrity, accountability, and professionalism in every interaction.

Qualifications

Preferred Qualifications

• Associate degree or an equivalent combination of education and relevant experience.
• Six months to one year of experience in banking, credit unions, financial services, or customer service.
• Experience opening deposit accounts and/or processing consumer loans is preferred.

Technical Skills

• Comfortable learning financial systems and technology platforms.
• Proficient with Microsoft Office and standard business software.
• Ability to accurately review financial documents and perform basic financial calculations.

What Success Looks Like

Success in this role means providing every member with a welcoming, accurate, and personalized experience while helping them achieve their financial goals. You'll build trust through responsive service, attention to detail, and a commitment to First Flight's CARE values, contributing to the overall success of your team and the credit union.