Client Operations Manager

The Client Operations Manager (COM) provides proactive operational leadership across the institutional client lifecycle, including onboarding, transitions, reporting, and ongoing service. The COM delivers scalable, client-focused solutions while driving process improvement and risk mitigation. Key Responsibilities Act as the central operational point of contact for institutional clients. Partner with Sales and Relationship Managers to support client servicing and onboarding. Lead and monitor client onboarding and transitions, ensuring timely execution. Liaise across Trading, Legal, Compliance, Investments, Trust, and Operations. Resolve daily client inquiries and complex operational issues; escrow risks as needed. Ensure delivery against client SLAs and KPIs; track, log, and escalated issues. Identify process improvements, automation opportunities, and operational risk reductions. Provide regular updates to the Head of Client Operations. Stay current on market and regulatory developments affecting client serving. Drive continuous improvement, standardization, and scalability initiatives. Partner with technology and operations teams to implement automation and data solutions. Champion a culture of accountability, innovation, and operational excellence. Qualifications 8+ years of investment operations experience. 5+ years of institutional client service experience. 5+ years of onboarding and account transition experience. Strong understanding of asset‑management operations, regulatory requirements, and distribution channels. Proven ability to lead change, influence without authority, and manage cross‑functional priorities. Excellent analytical, communication, and stakeholder‑management skills. Strong Excel skills; tech‑savvy mindset preferred. Invesco product knowledge is a plus. Strong verbal and written communication with a transparent, collaborative style. Tech‑savvy with strong Microsoft Office skills; advanced Excel preferred. Analytical, structured decision‑maker with sound independent judgment. High attention to detail with a proactive, solutions‑oriented mindset. Proven ability to manage priorities, deadlines, and complex workloads. Client‑centric approach with credibility in financial services. Strong interpersonal skills; able to build trust and influence without authority. Proactive, “can‑do” attitude with initiative and adaptability to change. Comfortable making decisions, resolving issues, and executing realistic plans. Results‑driven, self‑motivated, and open to feedback for continuous improvement. A Bachelor’s Degree and/or equivalent work experience. Advanced degree or CFA preferred. Benefits & Compensation Salary range: $145,000 – $155,000 per year. Full‑time employee status; exempt classification. Hybrid work schedule; 4 days per week required in the office. 401(k) matching: 100% up to 6% of salary. Health & wellbeing benefits. Parental leave benefits. Employee stock purchase plan. Flexible paid time off. Workplace model as of October 1, 2025: employees are expected to comply with Invesco’s workplace policy, which includes spending at least four full days each week working in an Invesco office. We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal‑opportunity employment efforts comply with all applicable U.S. state and federal laws governing non‑discrimination in employment. #J-18808-Ljbffr 1200 Invesco Advisers, Inc.