Retail Banker I - Hartford

Work Location Hartford, Connecticut, United States of America Hours 40 hours per week Pay Details

$22.50 - $29.00 USD

Line Of Business Personal & Commercial Banking Job Description The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. Depth & Scope Proficient in products, services and routine transactions to identify opportunities to educate on bank products and services to customers. Broad knowledge of the full product suite, services and processes of the business area, characterized by low to moderate complexity/risk. Establishes and nurtures customer relationships by consistently displaying product knowledge and actively listening to customer needs. Makes product recommendations based on customer needs and highlights product features and benefits. Utilizes customer relationship management tools to proactively play a key role in customer assessments and outbound sales activities. Independently resolves customer issues, errors and problems, escalating when necessary. Builds working relationships with customers and explains detailed and/or complicated information. Requires full proficiency gained through job related training to perform a range of activities. Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise. Engages in conversations with customers about loan products and facilitates application intake. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Education & Experience HS Diploma or GED. 1+ years’ experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, or military experience. Teller experience preferred. Must be able to complete teller training upon hire to take customer transactions. Demonstrated ability to engage in customer conversations while educating them on products and services. Demonstrated organization skills to handle multiple tasks in a fast‑paced environment. Excellent communication skills with ability to be concise, clear and consistent. Demonstrated ability to schedule and prioritize work. Demonstrated ability to work independently and within deadlines. Sound judgment in decision making and effective problem solving. Proficient in Microsoft Office. Notary License (Preferred). Customer Accountabilities Delivers legendary experience by helping customers, building relationships, and delivering service and advice. Provides end‑to‑end advice consistent with the bank’s customer service strategy. Advocates for customers with proactive insights and recommendations. Executes appropriate behaviors to deliver a legendary customer experience. Orchestrates customer flow and warmly welcomes customers. Educates customers on self‑service options that meet their needs. May act as a point of escalation for customer questions or concerns. Performs teller transactions, monitors fraud mitigation, and follows operational policies. Considers the impact of decisions on the well‑being of the bank, its customers, and stakeholders. Acts as a brand champion both internally and externally. Recognizes transaction needs and educates clients on self‑service channels. Brings genuine personality to every banking interaction. Shareholder Accountabilities Ensures compliance when completing operational activities in accordance with company guidelines and regulations. Participates in daily operations to ensure alignment with the bank’s risk framework. Understands and applies operating policies and procedures. Supports timely and accurate completion of business processes. Escalates non‑standard or high‑risk transactions as necessary. Ensures documentation reflects client/business intentions accurately. Performs due diligence to support accuracy of all customer transactions. Complies with Bank Code of Conduct. Contributes to operational excellence objectives. Adheres to all risk and control policies and procedures. Employee/Team Accountabilities Participates fully as a team member, supporting a positive work environment. Continuously enhances knowledge and expertise, sharing with the team. Engages in personal performance management and development activities. Keeps others informed about the status and progress of projects. Contributes to a fair, positive, and equitable environment. Acts as a brand ambassador for the business area and the bank. Utilizes feedback through coaching to demonstrate stronger performance. Establishes relationships with partner bankers for effective referrals. Collaborates with team members to achieve team and organizational success. Seeks opportunities to improve work delivery with high quality. Takes ownership of career and seeks diverse feedback for skill development. Positively embraces change. Adheres to TD’s Shared Commitments and code of conduct expectations. Supports a unique, inclusive culture and extraordinary employee experience. OCC Language This position falls within the definition of Loan Originator under Regulation Z and the definition of Mortgage Loan Originator under the SAFE Act. Must be eligible for employment with a covered financial institution under Regulation Z and for registration as a registered mortgage loan originator with the NMLS. Satisfactory results on a criminal background check and credit report check are required. Physical Requirements Performing sedentary work – Continuous; Performing multiple tasks – Continuous; Operating standard office equipment – Continuous; Responding quickly to sounds – Continuous; Sitting – Frequent; Standing – Frequent; Walking – Occasional; Lifting/Carrying under 25 lbs. – Occasional; Lifting/Carrying over 25 lbs. – Occasional; Concentrating for long periods – Continuous; Reading, writing and comprehending instructions – Continuous; Applying common sense to deal with problems – Continuous. Accommodation & Equal Opportunity TD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. #J-18808-Ljbffr TD