Customer Service Printing and Signage

Job Description

Job Description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Have you ever considered a career in the printing and signage industry? Are you passionate about customer service and ready to join a dynamic, fast-paced environment? We are a locally owned and nationally recognized Printing, Signage, and Marketing Services company based in the Tampa area, looking for an experienced Customer Service Representative to join our team!

Why You’ll Love Working Here:

• Initial and ongoing training to ensure your success.
• Competitive compensation that reflects your experience and contribution.
• Paid holidays and vacation to recharge and enjoy life outside of work.
• Incredible company culture with a relaxed yet highly productive environment.
• Empowerment to contribute and work independently while being part of a solid team.

Company Overview:
We are a trusted partner for a wide range of industries including Museums, Non-Profits, Manufacturing, Real Estate, Contractors, and Construction. With access to cutting-edge tools and technologies, we focus on delivering a remarkable customer experience . Our employees work closely with experienced professionals to create high-quality printing and signage solutions tailored to each client’s needs.

Job Summary:
As a Printing Customer Service Representative , you will work directly with customers and our sales team to provide excellent service and support. Your goal will be to help drive sales and boost customer satisfaction, ensuring every project is completed seamlessly.

Key Responsibilities:

• Provide exceptional service to customers in-office, by phone, and via email.
• Identify customer needs and recommend products and services that best meet their requirements.
• Communicate confidently and professionally about our offerings, capabilities, and processes.
• Manage customer expectations to ensure the successful completion of their projects.
• Maintain a positive and productive work environment – negative chatter or office politics will not be tolerated.

Skills We’re Looking For:

• Printing and signage industry experience is a plus, but we are willing to train the right person.
• A positive, detail-oriented people pleaser who excels in helping customers.
• Proactive with a can-do attitude to tackle challenges.
• Excellent communication skills (both verbal and written).
• Strong computer skills to efficiently manage customer interactions and project details.
• A team player who works collaboratively to meet deadlines and deliver quality results.

Desired (but not required) Skills:

• Previous experience in business-to-business customer service.
• Knowledge of direct mail and automated marketing .
• Familiarity with PrintSmith software (a plus).

Ready to Join Our Team?
If you're a passionate, service-driven individual looking to work in a vibrant, creative, and fast-paced environment, we want to hear from you! Apply today and become part of our award-winning team, delivering unparalleled service and results to clients across various industries.