Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist - State Farm Agent Team Member

Part Time in Bloomington

Responsive recruiter We are open to a full-time or part-time team member to join our team!

Full-Time Benefits As a Valued Agent Team Member you will enjoy

• Hourly Pay + Commission and Bonuses
• Simple IRA Retirement Plan with Company Match
• Term Life Insurance (if eligible)
• Paid Time Off (10-15 days paid and 50 hours unpaid)
• Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
• Regular professional development - twice a month trainings + mentorship
• Career incentives - opportunities to earn extra PTO, travel, swag and more
• Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
• Comfortable office perks - free snacks, coffee and a personalized workspace
• Purpose-driven work - help people understand and protect what matters most

What We're Looking For

We're looking for a motivated and detail-oriented Retention Specialist to join our team! This person will play a key role in the growth and stability of our agency by focusing on customer satisfaction, policy retention, and long-term relationship building. The ideal candidate will be confident in managing customer experiences from onboarding to ongoing service and will play a direct role in preventing lapses and cancellations.

A strong candidate will bring the following qualifications and traits

• Exceptional communication and conflict-resolution skills
• High attention to detail and strong organizational habits
• Ability to remain calm and empathetic in challenging customer situations
• High performance with a team-oriented mindset

Key Responsibilities

• Lead new customer onboarding program to ensure a smooth, professional, and engaging experience from day one
• Serve as the primary point of contact for dissatisfied or at-risk customers, working to resolve concerns and retain business
• Manage the late payment process by monitoring policy status and communicating with customers
• Analyze retention trends and collaborate with the Agent to develop strategies that support long-term customer satisfaction
• Maintain detailed and accurate customer records and follow-up notes in the CRM system
• Support the team in executing renewal campaigns and proactive retention outreach

Why Choose a Career with Allen State Farm Insurance?

• No nights or weekends - and we keep it fun with Casual Fridays
• Woman-owned & family-runwith a relationship-first culture
• This isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.

Compensation Structure

• Base Pay (without commission, no prior experience) = $27,040-36,400

Compensation $13.00 - $17.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

• Make a difference in your community every day.
• Gain confidence and grow your dream career.
• Earn benefits and rewards that are second to none

Apply now

Adalie Allen - State Farm Insurance Agent