Manager, Field Shuttle Operations

Job Description

Job Description

Company Overview

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

*This role requires the ability to work onsite at the specific customer location assigned. Location is in Corpus Christi, TX*

Lowes Store#1825
1530 Airline Road Corpus Christi, TX. 78412

The Manager, Field Shuttle Operations oversees shuttle logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily to their assigned client retail location to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.

COMPETENCIES

• Customer Focus
• Drive for Results
• Ethics and Values
• Problem Solving
• Conflict Resolution
• Functional/Technical Learning
• Managing and Measuring Work
• Timely Decision Making
• Interpersonal Savvy
• Organizing
• Informing
• Dealing with Ambiguity

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily inbound and outbound operations of their location and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned store location
• Identify opportunities to enhance customer experience and operational performance
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity as expected by the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.
• Provide field-driven insights to improve service delivery models
• Promote a culture of accountability, professionalism, and operational excellence
• Performing other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 1-2 years of last mile distribution, and/or supply chain operations experience
• Must be proficient in Microsoft Office suite, specifically Excel and Power BI
• Ability to learn new technology/software and processes quickly
• Ability to complete work in a timely, accurate, and thorough manner
• Excellent communication and relationship management skills
• Ability to exhibit a professional demeanor when dealing with conflict
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specified territory for the client.
• Must have a current and valid US driver's license

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person and frequently utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects while traveling between fast-paced, dynamic operational environments. This position requires occasional extended work hours and frequent travel to assigned client retail locations.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.