Fulfillment Operations Manager (E-commerce)

Fulfillment Operations Manager (E-commerce)

Norwalk, CT (On-site)

About the Role

Lead from the front. Build the culture. Own the floor.

We are a long-standing, self-funded, and highly profitable e-commerce success story in the sports apparel and gift industry. We don’t just ship products; we design and manufacture them in-house.

We are looking for a hands-on, people-first Fulfillment Operations Manager who leads from the trenches. This isn't a "desk-only" management role—we need someone equally comfortable analyzing a KPI dashboard as they are jumping on a heat press to help the team meet a deadline.

What You’ll Own

• Operational Excellence: Oversee daily fulfillment across DTC, Amazon, and Wholesale channels. Step in physically whenever volume demands it. ⚙️
• Team Leadership & Culture: Help lead and support a warehouse team of hourly employees and supervisors. Your priority: restoring floor morale and building trust through action.
• The Q4 Sprint: Own the seasonal scale-up, hiring and onboarding the team from ~13 to 50+ people for our busiest time of year. ️
• Data & Efficiency: Track KPIs (error rates, output speed, reshipments). Proactively bring weekly staffing and payroll recommendations to leadership.
• Inventory & Vendors: Manage supplier relationships and maintain tight inventory control through WMS/OMS audits.

Who This Is For

• A "Player-Coach": You have 5+ years in warehouse/fulfillment (2+ in leadership), but you’ve never "outgrown" the physical work. ⚡
• Adaptable & Scrappy: You thrive in entrepreneurial or family-run environments where things change fast. You don’t need a corporate manual to solve a problem.
• Analytically Strong: You live in Excel (Pivot Tables, VLOOKUPs) and understand how to turn warehouse metrics into actionable plans.
• A Direct Communicator: You can have tough conversations with empathy and keep the team motivated on a long Tuesday in December.
• Tech-Forward: You’re curious about how AI and automation can make the warehouse run better.

What Success Looks Like

• Resilience: You call audibles mid-day without losing composure.
• Accountability: You own the wins and the misses of your floor.
• Grit: You lead by example—never asking the team to do something you wouldn't do yourself.

Compensation & Perks

• Base Salary: +$75k (DOE).
• Health Benefits: Company covers 70% of employee's premium.
• Time Off: Progressive PTO (up to 18 days/year) + 8 Paid Holidays. ️
• Stability: Join a 20+ year stable business with a true entrepreneurial mindset and a sports-centric culture. ⚾

Working Conditions

• Location: 100% On-site in Norwalk, CT .
• Standard Hours: Mon–Fri, 7:30 AM – 5:00 PM.
• Q4 Peak: During the holiday rush (~5 weeks), we go all-in with extended hours and half-day Saturdays.