Information Technology Technician

Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals. Installs and configures PC hardware and peripherals to meet user requirements. Installs and troubleshoots Cisco VPN routers. Connects/disconnects PCs and printers to the network or local device. Assigns workstation names for PCs being added to the network using Active Directory. Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices. Installs and configures CISCO AnyConnect VPN software. Upgrades or repairs existing PC equipment by replacing or adding memory, hard drives, and I/O cards as required. Installs and tests images. Plan, schedule, and track hardware deployments. Install and troubleshoot Cat5e/6 network cabling, terminations, and patching. Train end users on use of newly deployed equipment and/or software. Provides direct support for workstation requests and issues. Responds to workstation related trouble calls both on-site and remotely. Provide PC related support to end users via in person, telephone and e-mail. Process requests for enterprise user accounts. Troubleshoots individual PC problems resulting from SCCM pushes. Run SCCM reports and monitor workstations for compliance. Creates and updates Remedy tickets. Ensures mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates as well as routinely monitoring devices to ensure they are being connected to the LAN and receiving updates. Masters the troubleshooting procedures and support requirements for the garage diagnostic software and adapters. Required Skills Experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment. Required 4 Years Experience installing and supporting laptops/docking stations. Required 4 Years Experience installing and supporting multifunction print devices. Required 4 Years Experience with Remedy or similar ticketing system. Required 2 Years Experience with premise cabling (installing Cat5e/6 cable and terminations). Required 2 Years Valid Driver’s License. Required Ability and flexibility to travel to areas outside of the designated region to other districts in PA to attend training and meetings. Required or assist other districts when required. Required Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment. Required Disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language. Required Experience with Cisco VPN router installation and support. Desired Experience with Active Directory. Desired Experience with Hyena System Management Software. Desired Experience with Microsoft System Center Configuration Manager. Desired Experience creating process documentation (strong writing skills). Desired Experience in project management. Desired Experience leading team deployments. Desired Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities. Desired #J-18808-Ljbffr